Care & Support Team Leader

This is a Team Leader based role based in Tooting, South West London. You will join our dedicated team providing support to vulnerable adults living independently within their own flats. You will be responsible for supporting individuals to live as independently as possible, engaging within their local community. You will also be responsible for leading and managing a small team, ensuring excellent person-centred support, good quality assurance and compliance, adherence to MTVH policies and procedures amongst other tasks set by the Operations Manager.

We are looking for you to be resilient, motivated and have an attitude towards continued learning and development. This is an opportunity for any support workers looking to gain valuable experience for their career progression. The service supports 7 customers, each having a unique learning disability and individual support requirements. The focus is on the customers maintaining independent living within a supported living setting and achieving social inclusion.

You will be required to work flexibly over a Monday to Sunday rota including bank holidays, working shift patterns. There are no sleep-in or waking night responsibilities at this time.

About You:

• Excellent communication, writing and reporting skills.
• Effective staff management and leadership skills.
• Experience of delivering support to vulnerable individuals, with a learning disability, autism, Aspergers syndrome, mental health issues and/or complex needs.
• Experience in creating, reviewing and implementing support plans and risk assessments.
• Experience in risk management.
• Strong IT skills are required as all records are recorded on a central IT system.
• Ability to conduct reports within a deadline.
• Monitor customers throughout the shift and provide detailed handover reports to the Manager/Operations Manager.
• Contribute to the completion of service audits and checks.
• Be prepared to work with people who present with behaviours that may challenge.
• Ability to problem solve and de-escalate situations.
• Ability to establish and maintain useful and mutually beneficial joint-working relationships with customer support networks.

What you need to do now:

If you’re interested in this role, take a look at the attached job description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on 0203 535 3652. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Enhanced Adult & Child Barred list once an offer of employment is made. A new check will be completed every three years. Please note: We do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra day off.
• Supported family friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Hybrid Working - Dependent on job role and department.
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
• Tenancy deposit – interest free loan to help with rental deposits and season ticket loan.
• Access to extensive learning and training opportunities with Wisebox platform.
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation.

About us:

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document.

Our promise:

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others' wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender, Ethnicity, LGBTQ+, Disability.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!