Change and Release Management Lead

Join to apply for the Change and Release Management Lead role at Bell Integration Join to apply for the Change and Release Management Lead role at Bell Integration The Change and Release Management Lead will be responsible for defining, designing, implementing and overseeing the effective management of change and release processes within the organisation. This role requires a proactive approach to identifying and mitigating potential issues, ensuring minimal disruption to service delivery. The ideal candidate will possess a deep understanding of ITILv4 principles and have a proven track record of successfully managing change and configuration in a fast-paced MSP environment. Responsibilities Define, document and implement the Change Enablement and Release Management processes, policies and workflows in alignment with ITIL v4 principles Act as the process owner and lead for all change and release activities, driving continuous improvement and operational excellence Chair the CAB and ECAB where necessary, ensuring accurate risk assessment, approval and scheduling of changes Coordinate with internal and external stakeholders to ensure timely and effective implementation of changes. Establish release governance, calendar management and deployment coordination processes Conduct impact assessments for major changes, implementing risk mitigation strategies to prevent service disruption. Track and report on KPIs, SLAs, and other performance metrics for Change and Release Management. Conduct regular reviews of change and management processes, identifying areas for improvement and implementing necessary changes. Work closely with Service Delivery Managers to support them in their role and ensure high levels of customer satisfaction. Provide training and support to team members on change and configuration management best practices. Qualifications Key Requirements: ITIL v4 certification is essential. Minimum of 5 years of experience in change and release management within an MSP environment. Demonstrable experience of implementing and maturing change and release governance Strong understanding of ITIL principles and best practices. Excellent analytical and problem-solving skills. Strong leadership and team management abilities. Exceptional communication and interpersonal skills. Ability to work effectively under pressure and manage multiple priorities. Desirable Skills Experience with ServiceNow or similar IT service management tools. ITIL v4 CDS, PIC or DPI certification Understanding of how to adapt Change/ Release practices Understanding of cybersecurity principles and practices. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bell Integration by 2x Sign in to set job alerts for “Release Management Specialist” roles. London, England, United Kingdom 3 weeks ago RELEASE MANAGEMENT DELIVERY SUPPORT LEAD London, England, United Kingdom 1 week ago Watford, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago Modern Workplace Engineer / Business Analyst Uxbridge, England, United Kingdom 3 days ago London, England, United Kingdom 13 hours ago City Of London, England, United Kingdom £85,000.00-£95,000.00 18 hours ago London, England, United Kingdom 1 week ago Team Lead/Senior Manager, Production & Release Management London, England, United Kingdom 3 months ago London, England, United Kingdom 2 days ago Greater London, England, United Kingdom 2 weeks ago BI Cloud Integration & Release specialist Watford, England, United Kingdom 1 week ago London Area, United Kingdom £35,000.00-£40,000.00 13 hours ago Release Train Manager – Financial Markets London, England, United Kingdom 3 weeks ago City Of London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago Business Analyst – SEPA instant Payments Greater London, England, United Kingdom 2 weeks ago Data Business Analyst – London Market Insurance London, England, United Kingdom £70,000.00-£90,000.00 16 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr