Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead logistics and warehouse operations, ensuring efficiency and high service standards.
- Company: Join a leading provider of bespoke communication solutions with a focus on innovation.
- Benefits: Enjoy competitive salary, travel expenses covered, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving continuous improvement and operational excellence.
- Qualifications: 5+ years in logistics or supply chain, with strong leadership and CRM experience required.
- Other info: Based between Chelmsford and Wickford, with occasional UK travel.
The predicted salary is between 42000 - 60000 £ per year.
Location: Primarily based between Chelmsford and Wickford, with occasional UK-wide travel
Salary: Up to £60,000 per annum
Our client, a leading provider of bespoke communication solutions, is seeking an experienced and proactive Senior Operations Manager to take ownership of their logistics and operational functions. This is a pivotal role for a strategic thinker who is confident stepping into an existing setup, asking the right questions, and quickly gaining clarity on how the business operates. The ideal candidate will bring strong logistics and systems expertise, a keen operational mindset, and a proven ability to lead teams and drive continuous improvement across warehousing, fulfilment, and CRM integration.
Key Responsibilities
- Strategic Leadership & Operations
- Lead and oversee end-to-end logistics and warehouse operations—from inbound receiving to outbound order fulfilment.
- Develop and implement operational strategies that improve efficiency, lower costs, and raise service standards.
- Collaborate cross-functionally with Sales, Procurement, and Technical teams to align logistics and CRM data with broader business goals.
- Warehouse & Inventory Management
- Optimise warehouse layout, workflows, and space utilisation for increased productivity.
- Ensure accurate inventory control via audits, cycle counts, and system accuracy.
- Enforce safety, compliance, and cleanliness standards consistently.
- Logistics & Fulfilment
- Manage both domestic and international shipping logistics, ensuring timely and cost-effective delivery.
- Maintain strong relationships with logistics providers; oversee contracts and service level agreements (SLAs).
- Supervise product returns, repairs, and reverse logistics processes.
- Team Leadership & Development
- Lead and develop logistics and warehouse teams, including supervisors and operations staff.
- Establish clear performance goals, monitor KPIs, and provide coaching and feedback.
- Foster a culture of accountability, high performance, and safety.
- CRM Ownership & Integration
- Act as the business owner of the CRM, ensuring data accuracy and operational relevance.
- Partner with internal departments to streamline CRM workflows and ensure effective usage.
- Leverage CRM insights to enhance order processing, customer communication, and operational forecasting.
- Lead training initiatives and promote CRM adoption across teams.
- Process Improvement & Systems
- Identify and implement process enhancements to streamline operations.
- Evaluate and deploy technology tools that boost operational effectiveness.
- Ensure seamless integration of systems including inventory management and customer data platforms.
Qualifications & Skills
- Minimum of 5 years’ experience in logistics, warehouse operations, or supply chain management, including 2+ years in a senior leadership role.
- Demonstrated experience managing or overseeing CRM systems in an operational capacity.
- Background in technology, manufacturing, distribution, or similar sectors is essential.
- Deep understanding of logistics systems and warehouse operations tools.
- Strong leadership and communication skills, with the ability to engage and collaborate across departments.
- Analytical mindset with the ability to use data to drive decision-making and continuous improvement.
Additional Details
- Primary base of operations is between Chelmsford and Wickford.
- Occasional travel to other UK sites required (mileage and fuel expenses covered).
- Strong preference for candidates with experience in technology-driven environments.
Senior Operations Manager employer: Top Job Recruitment Ltd
Contact Detail:
Top Job Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in logistics and supply chain management. Understanding current technologies and methodologies will not only help you in interviews but also demonstrate your proactive approach to continuous improvement.
✨Tip Number 2
Network with professionals in the logistics and operations field, especially those who have experience in technology-driven environments. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and implemented operational strategies in previous roles. Be ready to discuss measurable outcomes that resulted from your leadership and decision-making.
✨Tip Number 4
Research the company’s existing logistics and CRM systems. Understanding their current setup will allow you to ask informed questions during the interview and show that you're already thinking about how to improve their operations.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, warehouse operations, and supply chain management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to drive continuous improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and operational expertise. Mention how your background aligns with the key responsibilities of the Senior Operations Manager role and express your enthusiasm for contributing to the company's success.
Highlight Relevant Skills: In your application, clearly outline your skills related to CRM systems, team leadership, and process improvement. Use specific examples to illustrate how you've successfully managed logistics and enhanced operational efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Senior Operations Manager.
How to prepare for a job interview at Top Job Recruitment Ltd
✨Showcase Your Strategic Thinking
As a Senior Operations Manager, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've developed and implemented operational strategies in the past that improved efficiency and reduced costs.
✨Highlight Your Leadership Experience
Be ready to discuss your experience in leading teams. Share specific instances where you set performance goals, monitored KPIs, and provided coaching to your team members. This will show your capability to foster a high-performance culture.
✨Demonstrate Your CRM Knowledge
Since the role involves CRM ownership, be prepared to talk about your experience with CRM systems. Discuss how you've ensured data accuracy and streamlined workflows in previous roles, as well as any training initiatives you've led.
✨Prepare for Process Improvement Questions
Expect questions about process enhancements and technology tools. Think of examples where you've identified inefficiencies and successfully implemented solutions that boosted operational effectiveness.
