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- Tasks: As a Field Retentions Engineer, you'll service alarms and advise on security solutions.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions globally.
- Benefits: Enjoy 29 days holiday, uncapped commission, a company van, and discounts at local businesses.
- Why this job: Join a supportive team focused on customer satisfaction and career growth in a dynamic industry.
- Qualifications: Strong communication skills and a clean driving licence are essential; experience in engineering or sales preferred.
- Other info: Diversity is celebrated here; we encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer.
MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
As a Field Engineer, you will be servicing customers’ alarms as well as advising them on the best security and safety solutions, providing class leading expertise in order to retain the accounts of customers in the cancellation process.
As a Field Retentions Engineer, you will be:
- Dealing with escalated high-level complaints
- Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on “first time fix” solutions.
- Providing a detailed, informed walk-through of the Verisure Alarm system.
- Establishing, building and managing strong long-term customer relationships
- Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
- Ensuring we are always promoting what is currently best for customer security solutions in order to retain customer accounts
- Troubleshooting any issues and repeat false alarms that may arise.
- Managing stock materials and company vehicle maintenance in line with schedules.
Required criteria:
- Strong English communication skills and a good team player
- Ability to start and keep conversation going, taking over the responsibility of resolving ongoing issues
- Striving to achieve performance and customer targets to earn bonus
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- A clean manual driving licence
- Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Benefits Package:
At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process; we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Contact Detail:
The Productivity Institute, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Retentions Engineer
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding the technical aspects of their security systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since the role focuses on retaining customers, be ready to share specific examples of how you've successfully resolved complaints or improved customer satisfaction in previous positions.
✨Tip Number 3
Highlight your communication skills during the interview. As a Field Retentions Engineer, you'll need to establish strong relationships with customers, so showcasing your ability to engage and connect with people is crucial.
✨Tip Number 4
Research common security concerns and solutions that customers might have. Being knowledgeable about the industry will allow you to speak confidently about how you can address these issues and improve customer retention.
We think you need these skills to ace Field Retentions Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Retentions Engineer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in engineering, technical support, or customer service. Emphasise any previous roles where you've dealt with escalated complaints or provided solutions to customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-term relationships. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Communication Skills: Since strong English communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful interactions with customers.
How to prepare for a job interview at The Productivity Institute, LLC
✨Showcase Your Technical Skills
As a Field Retentions Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with security systems and any relevant engineering or technical skills you possess. Highlight specific examples where you've successfully resolved issues or improved customer satisfaction.
✨Emphasise Customer Service Experience
This role is all about retaining customers, so it's crucial to showcase your customer service skills. Share examples of how you've handled complaints or difficult situations in the past, focusing on your ability to listen, empathise, and provide effective solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as dealing with escalated complaints or troubleshooting alarm issues, and prepare your responses to demonstrate your approach to these situations.
✨Research Verisure and Its Values
Familiarise yourself with Verisure's mission and values before the interview. Understanding their commitment to customer satisfaction and security will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
