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- Tasks: Repair and maintain production printers while providing top-notch customer service.
- Company: Join Apogee, a leading tech company with 30 years of experience in IT solutions.
- Benefits: Enjoy flexible working, 33 days holiday, and enhanced family-friendly benefits.
- Why this job: Be part of a culture that values integrity, innovation, and community impact.
- Qualifications: Experience with production printers and strong technical skills are essential.
- Other info: We support diversity and offer opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
This role is covering Wales and Herefordshire. This will be a hybrid position covering Production Printers as well as some office-based MFDs. To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Key Responsibilities
- Respond to customer service requests for the repair of business equipment and production printers.
- Carry out fault diagnosis and establish effective repairs through adjustment, cleaning, or replacement of spare parts.
- Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
- Work with colleagues to help overcome new or unusual faults.
- Invoke the call escalation process in a timely manner.
- Inform the customer on the work carried out and gain acceptance to the machine's condition and performance following the service work you have completed.
- Carry out the installation of equipment sold by the company and ensure the machine performs to the customer's satisfaction.
Experience and Skills Required
- Experience of fixing production printers and digital presses - e.g., Ricoh, Konica Minolta, Xerox, Sharp, Canon.
- Experience in the office equipment industry.
- Technical skills, with a strong electronic and mechanical background.
- Strong IT knowledge with the ability to network devices and set up scanning functions.
- The ability to provide first-class customer service with previous customer-facing experience.
Benefits
- Flexible working options.
- 33 days holiday including bank holidays.
- Holiday purchase scheme.
- Enhanced family-friendly benefits (maternity, adoption, paternity, and IVF).
- 2 paid days off per year for voluntary work to support our local communities.
- Pension scheme.
- Life assurance 4 x salary.
- Sponsorship for professional development and memberships.
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
- Mental health first aider support programme.
- Cycle2work scheme.
- Discounted Gym Membership.
- Eye care voucher scheme.
- Free flu vaccinations.
- Employee social events and recognition activities throughout the year.
- HP Employee discount programmes.
- Mobile phone discounts.
We are a Disability Confident Committed Employer. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.
Production Print Engineer employer: Apogee
Contact Detail:
Apogee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Print Engineer
✨Tip Number 1
Familiarise yourself with the specific brands and models of production printers mentioned in the job description, such as Ricoh, Konica Minolta, and Xerox. Having hands-on experience or knowledge about these machines will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the office equipment industry, especially those who work with production printers. Attend industry events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role requires strong customer-facing skills, think of examples where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Research Apogee Corporation's values and culture. Be ready to explain how your personal values align with theirs, particularly around integrity, inclusivity, and innovation, as this can set you apart from other candidates.
We think you need these skills to ace Production Print Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with production printers and office equipment. Emphasise any technical skills, particularly with brands like Ricoh, Konica Minolta, and Xerox, as well as your customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with their core values of integrity, respect, and inclusivity. Provide specific examples of how you've successfully handled customer service requests in the past.
Showcase Technical Skills: Detail your technical background in electronics and mechanics. Include any relevant certifications or training that demonstrate your ability to diagnose and repair production printers effectively.
Prepare for Potential Questions: Think about common interview questions related to fault diagnosis and customer service. Be ready to discuss specific instances where you resolved issues or improved customer satisfaction, showcasing your problem-solving skills.
How to prepare for a job interview at Apogee
✨Know Your Equipment
Familiarise yourself with the specific production printers and digital presses mentioned in the job description, such as Ricoh, Konica Minolta, and Xerox. Being able to discuss your experience with these brands will demonstrate your technical knowledge and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved issues effectively or went above and beyond to ensure customer satisfaction, as this is crucial for the position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach fault diagnosis and repairs. Share specific instances where you successfully diagnosed a problem and implemented a solution, showcasing your analytical skills and technical expertise.
✨Emphasise Adaptability
The role requires adapting to changes in manufacturer products and functionality. Prepare to discuss how you've adapted to new technologies or processes in the past, demonstrating your flexibility and willingness to learn.
