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For Companies At a Glance
- Tasks: Engage customers, showcase cars, and enhance their buying experience daily.
- Company: Douglas Park Glasgow is a leading BMW dealership focused on exceptional customer service.
- Benefits: Enjoy discounts on cars, a pension scheme, and 24/7 health support.
- Why this job: Join a dynamic team, learn about cutting-edge automotive tech, and make memorable customer connections.
- Qualifications: Passion for cars, great communication skills, and a full UK driving licence required.
- Other info: Opportunity for career progression into car sales and certification from the BMW Academy.
The predicted salary is between 28800 - 43200 £ per year.
Douglas Park Glasgow is looking for a Product Genius. Your role at Douglas Park BWM revolves around the customer experience. Our Product Geniuses are our in-branch experts, devoted to learning about our products and helping our customers make the right choice both in person and digitally about their new car.
This exciting role will be a great fit for someone who delivers exceptional customer service and who is full of exciting new ideas about how to create the best customer experience. In addition to in-branch training, you will also become certified by the BMW Academy, which means we are looking for someone keen to develop their knowledge and an ability to structure their own learning to support this.
Day-to-day duties:
- Preparing the showroom and cars for the day ahead.
- Assisting with showroom presentation and advertising.
- Keeping all dealership staff up to date with the latest information on products to ensure they have a high level of understanding.
- Supporting the Sales department and delivering excellent customer experience.
- Planning, coordinating, and delivering brilliant test-drive experiences with our Park’s customers, giving them full insight into the requested vehicle during the appointment.
- Learning about our products so you can help our customers find the perfect fit.
- Enhancing the customer journey from enquiry to delivery.
- Supporting marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion.
- Assisting with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle.
Your profile:
- As a Product Genius, you will be required to use your expert knowledge to engage and spark excitement in customers as a first point of contact in the dealership.
- Your passion for the product and brand, paired with outstanding customer service skills, will send you on the road to success.
- You’ll be a confident and engaging communicator who understands that a positive attitude gets great results and is able to put people at ease.
- A passion for automotive technology and keen to keep up to date with the latest innovations and trends.
- Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
- A full UK driving licence.
- Competent IT skills.
- As happy working on your own initiative as you are in a team.
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.
Rewards:
- Access to the Company Pension Scheme.
- Colleague Introductory Scheme.
- Industry-leading discounts on purchases of new and used cars.
- Death in service benefit.
- For you and your family: Discounted Servicing.
- Subsidised car purchase scheme.
- Employee Assistance Programme.
- 24/7 remote GP.
- Medical second opinions.
- Unlimited mental health support.
- Physiotherapy help and advice.
- Savings and discounts on shopping.
- Financial and legal support.
- Wellbeing assistance.
Product Genius employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Genius
✨Tip Number 1
Familiarise yourself with BMW's latest models and technologies. Being knowledgeable about the products will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Showcase your customer service skills by volunteering or working in roles that require direct interaction with customers. This experience will help you demonstrate your ability to create exceptional customer experiences, which is crucial for the Product Genius role.
✨Tip Number 3
Network with current employees at Douglas Park BWM or similar dealerships. Engaging with them can provide insights into the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare to discuss how you would enhance the customer journey from enquiry to delivery. Think of innovative ideas that could improve customer satisfaction and be ready to share these during your interview.
We think you need these skills to ace Product Genius
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Product Genius does. Highlight your customer service skills and any experience you have in the automotive industry.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your ability to engage with customers, your passion for automotive technology, and any previous roles that required excellent communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service and how you plan to enhance the customer journey.
Showcase Your Knowledge: In your application, demonstrate your knowledge of BMW products and the latest automotive trends. This will show your commitment to learning and your ability to engage customers effectively.
How to prepare for a job interview at BMW Group Retail
✨Show Your Passion for Automotive Technology
Make sure to express your enthusiasm for cars and the latest automotive innovations during the interview. Share any personal experiences or knowledge you have about BMW products, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Discuss specific situations where you went above and beyond to ensure a positive experience for customers, as this aligns perfectly with the expectations of a Product Genius.
✨Demonstrate Your Communication Skills
As a Product Genius, you'll need to engage with customers effectively. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer interactions to showcase your ability to put people at ease and spark excitement.
✨Emphasise Your Willingness to Learn
Since the role involves continuous learning and development, be prepared to discuss how you plan to keep up with product knowledge and industry trends. Mention any relevant courses or certifications you're interested in pursuing, such as those offered by the BMW Academy.
