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- Tasks: Join our team as a NMA Scheduler, optimising schedules for utility services.
- Company: Sapphire Utility Solutions is a leading partner in the UK utility sector since 2013.
- Benefits: Enjoy 25 days holiday, pension, training opportunities, and free parking.
- Why this job: Be part of a supportive culture that values growth, integrity, and inclusivity.
- Qualifications: Strong IT skills, experience with street works, and excellent communication are essential.
- Other info: Open to both internal and external candidates; no agencies please.
The predicted salary is between 22000 - 24000 £ per year.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award-winning services to the clean water, wastewater, gas, multi-utilities, and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
About the Role:
We are actively seeking a NMA Scheduler to join our friendly, dedicated team that ensures our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem-solving skills are a must. You will utilize the systems to optimize and create productive, efficient, and deliverable schedules for our reinstatement crews, confirming all of the logistics and supply chain elements required to ensure the job can be completed on time, right first time. The role will require a proactive, logical approach, whilst also having an ability to react accordingly to workloads and priorities in order to achieve our business KPIs.
Location: Pride Park, Derby, Derbyshire.
Hours: 40 hours per week - 07.30 - 16.00
Salary: £27,000 - £30,000 per annum
Responsibilities - but not limited to:
- Use information received from multiple sources to create high-quality field operations within our workforce management system.
- Keep our customers informed on the status of their work requests and explain the steps required to complete necessary work to their satisfaction.
- Produce effective and efficient plans by utilizing data to ensure priorities and SLAs are met.
- Produce reporting to demonstrate utilization of resource.
- Proactively look for opportunities to improve processes and feed ideas into local meetings and continuous improvement groups.
- Effectively use NRSWA knowledge to ensure work is delivered right first time, with no financial impact.
- Ability to react in situations where plans and priorities change at short notice.
- Work in collaboration with field operations to ensure schedules are deliverable.
- Work to service levels that achieve the customer and company’s required outcomes.
- Liaise with the highway authorities to ensure compliance with street works regulations and guidelines.
Experience and qualifications required for the role:
- Strong IT skills across the Microsoft Office suite of products.
- Knowledge of Street Manager system and SAP interface to maximize outputs.
- Experience of liaising with external bodies (e.g. Highways authorities, local councils) - Good understanding of street works or hold a NRSWA card.
- Ability to interpret and analyze complex information.
- Great communicator with experience of managing customer expectations.
- Ability to work under pressure in a dynamic and changing environment.
Desirable:
- Knowledge and experience of using SAP and SWIMM systems.
- NRSWA qualification.
What you will get in return:
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK's largest independent provider, we are committed to fostering a workplace culture that prioritizes the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What we offer:
- 25 Days holiday plus Bank Holidays
- Pension
- Death in service
- Training and progression opportunities
- Overtime
- Free parking
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit it to recruitment.
The Lanes Group plc comprises a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography, increasing our overall capability, assets, and offering to our customers.
We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
NMA Scheduler employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NMA Scheduler
✨Tip Number 1
Familiarise yourself with the Street Manager system and SAP interface, as these are crucial for optimising schedules. Understanding how to navigate these systems will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your NRSWA knowledge, as this role requires compliance with street works regulations. Being able to discuss specific examples of how you've applied this knowledge in past roles can demonstrate your suitability.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of scenarios where you've had to adapt quickly to changing priorities. This will highlight your ability to work under pressure, which is essential for the NMA Scheduler role.
✨Tip Number 4
Network with professionals in the utilities sector, especially those familiar with Sapphire Utility Solutions. Engaging with current or former employees can provide valuable insights and potentially strengthen your application.
We think you need these skills to ace NMA Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the NMA Scheduler position. Familiarise yourself with the key skills needed, such as strong IT skills and knowledge of street works.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your problem-solving abilities, communication skills, and any experience with systems like SAP or Street Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to meet customer needs and manage schedules effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Lanes Group
✨Showcase Your Problem-Solving Skills
As a NMA Scheduler, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples from your past experiences where you successfully resolved issues or improved processes, as this will highlight your proactive approach.
✨Familiarise Yourself with Relevant Systems
Make sure you have a good understanding of the Street Manager system and SAP interface. If you can, practice using these systems before the interview, as being knowledgeable about them will show your commitment and readiness for the role.
✨Communicate Clearly and Confidently
An excellent telephone manner is crucial for this position. During the interview, focus on articulating your thoughts clearly and confidently. Practising common interview questions with a friend can help you refine your communication skills.
✨Demonstrate Your Ability to Work Under Pressure
The role requires handling dynamic workloads and changing priorities. Be prepared to discuss situations where you've successfully managed stress and maintained productivity, as this will reassure the interviewer of your capability to thrive in a fast-paced environment.
