Full or Part-Time Customer Service Team Member 29
Full or Part-Time Customer Service Team Member 29

Full or Part-Time Customer Service Team Member 29

Berwick-Upon-Tweed Full-Time 36000 - 60000 £ / year (est.) No home office possible
Go Premium
C

At a Glance

  • Tasks: Join our team as an Advanced Clinical Practitioner, providing essential patient care and consultations.
  • Company: Totally's Urgent Care division is dedicated to delivering top-notch healthcare services across the UK.
  • Benefits: Enjoy 36 days of annual leave, a pension scheme, and access to exclusive discounts.
  • Why this job: Be part of a dynamic team making a real impact in urgent care with opportunities for growth.
  • Qualifications: Must be a registered Nurse, Paramedic, or Pharmacist with a Master's in Advanced Clinical Practice.
  • Other info: Flexible shifts available, including evenings and weekends, across multiple locations.

The predicted salary is between 36000 - 60000 £ per year.

About the role… It’s an exciting time to join Totally’s Urgent Care division. Our teams are ambitious and committed to delivering excellent services to those within our care. We’re recruiting Advanced Clinical Practitioners (ACP) and Advanced Nurse Practitioners (ANP) from a variety of professional backgrounds including nurses, pharmacists and paramedics – if you’re experienced, with a Master’s level award or equivalent and keen to take on an expanded role within Primary Care, we would welcome your application.

As an Advanced Clinical Practitioner, within our Urgent Care Centres, you will support existing clinical care to enhance the capacity and capability within our multi-professional teams. You will be responsible for the assessment of health and clinical needs of our patients, undertaking consultations as an autonomous practitioner, using your advanced clinical practice skills, and own clinical judgement to diagnose, treat, refer or discharge patients. This role will be face to face supported by a variable rota covering weekdays, evenings, weekends and bank holidays.

We’re committed to investing and developing our teams to create a diverse and contemporary workforce and support the four pillars of advanced practice (Leadership & Management; Education, Research and Clinical Practice). Vocare and Greenbrook have been integrated to create the Totally Urgent Care Division who deliver highly successful services within 111, Clinical Assessment Services, GP Out of Hours and Urgent Treatment Centres nationally. You’ll be joining our growing team at an exciting time within our fit for purpose structure.

Your day to day…

  • Shift lead the clinical teams
  • Carry out consultations with patients - taking a comprehensive patient history; physical examinations and use of your expert knowledge and clinical judgement to identify potential diagnosis.
  • Decide on and carry out treatment, including the prescribing of medicine or referring to primary or secondary care specialist services within local agreed pathways and protocols as appropriate.
  • Provide clinical advice and mentorship to junior clinical staff.

Qualifications, Experience & Training…

  • Registered Nurse, Paramedic, Pharmacist
  • Master’s Degree in Advanced Clinical Practice (equivalent or higher)
  • Evidence of completion of study in minor illness
  • Independent prescriber
  • Evidence of study in minor injury or willingness to develop these skills
  • Evidence of completion of study in paediatric minor illness or willingness to develop these skills
  • Evidence of study in paediatric minor injury or willingness to develop these skills.

Learning and Development time (5% of weekly hours)

Initial starting offer of 36 Annual leave days (including Bank Holidays)

Annual leave for bank calculated on hours worked

My Totally rewards (online discount portal), NHS pension or 6% Employer Pension contribution *if eligible*

Share save scheme, Career and pay progression through a clinical competency framework

Employee assistance program.

We are looking for ACPs across a number of our sites in Staffordshire, Yorkshire and the North East.

For a full job description, further information about this role or to apply please contact the Talent Acquisition team via email at careers@totallygroup.com. Successful applicants for this role will be asked to complete a role appropriate Criminal or Conduct background check.

Full or Part-Time Customer Service Team Member 29 employer: Crew Carwash

Totally is an exceptional employer, offering a supportive and dynamic work environment for Advanced Clinical Practitioners in Berwick-upon-Tweed. With a strong commitment to employee development, including dedicated learning time and a clear clinical competency framework, staff can expect meaningful career progression alongside generous benefits such as 36 days of annual leave and a robust pension scheme. Join us in making a difference in urgent care while enjoying a collaborative culture that values diverse professional backgrounds.
C

Contact Detail:

Crew Carwash Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Full or Part-Time Customer Service Team Member 29

✨Tip Number 1

Familiarise yourself with the specific requirements for the Advanced Clinical Practitioner role. Make sure you understand the qualifications and experience needed, such as a Master's degree in Advanced Clinical Practice and independent prescribing. This will help you highlight your relevant skills during any discussions.

✨Tip Number 2

Network with current or former employees of Totally's Urgent Care division. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews or informal chats.

✨Tip Number 3

Stay updated on the latest developments in urgent care and advanced clinical practice. Being knowledgeable about current trends and challenges in the field will demonstrate your commitment and passion for the role during conversations with the hiring team.

✨Tip Number 4

Prepare to discuss your clinical judgement and decision-making processes in detail. Since the role involves autonomous practice, being able to articulate your approach to patient assessments and treatment plans will set you apart from other candidates.

We think you need these skills to ace Full or Part-Time Customer Service Team Member 29

Advanced Clinical Practice
Patient Assessment
Clinical Judgement
Consultation Skills
Autonomous Practice
Minor Illness Management
Minor Injury Management
Paediatric Care
Independent Prescribing
Mentorship and Leadership
Communication Skills
Team Collaboration
Adaptability to Shift Patterns
Knowledge of Local Pathways and Protocols

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Advanced Clinical Practitioner position. Tailor your application to highlight how your experience aligns with these requirements.

Highlight Relevant Experience: In your CV and cover letter, emphasise your relevant clinical experience, especially in urgent care settings. Mention any specific skills or qualifications that relate directly to the role, such as independent prescribing or experience with paediatric care.

Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the role and the organisation. Use specific examples from your past experiences to demonstrate your suitability for the position and your commitment to delivering excellent patient care.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a clinical setting.

How to prepare for a job interview at Crew Carwash

✨Understand the Role

Make sure you thoroughly understand the responsibilities of an Advanced Clinical Practitioner. Familiarise yourself with the specific duties mentioned in the job description, such as conducting consultations and providing clinical advice. This will help you articulate how your skills align with the role.

✨Showcase Your Experience

Prepare to discuss your relevant experience in detail. Highlight any previous roles where you've demonstrated advanced clinical practice skills, particularly in urgent care settings. Be ready to provide examples of how you've successfully diagnosed and treated patients.

✨Demonstrate Leadership Skills

Since the role involves leading clinical teams, be prepared to discuss your leadership style and experiences. Share examples of how you've mentored junior staff or led a team in a clinical setting, showcasing your ability to manage and inspire others.

✨Ask Insightful Questions

Prepare thoughtful questions to ask during the interview. Inquire about the team's dynamics, the support available for professional development, or how the organisation measures success in patient care. This shows your genuine interest in the role and the company.

Full or Part-Time Customer Service Team Member 29
Crew Carwash
Location: Berwick-Upon-Tweed
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

C
  • Full or Part-Time Customer Service Team Member 29

    Berwick-Upon-Tweed
    Full-Time
    36000 - 60000 £ / year (est.)
  • C

    Crew Carwash

    50-100
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>