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- Tasks: Handle 250-350 calls daily with professionalism and empathy.
- Company: Join Care New England, a leader in innovative healthcare services.
- Benefits: Flexible scheduling and opportunities for personal growth.
- Why this job: Make a real impact on patients' lives while developing essential communication skills.
- Qualifications: High School diploma required; customer service experience is a plus.
- Other info: Per diem position, perfect for students seeking flexible work.
The predicted salary is between 28800 - 43200 £ per year.
Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in meeting the needs of our patients, visitors and staff. Must demonstrate the ability to work well under pressure and be flexible to schedule changes to meet department needs. Computer skills are required.
Responsibilities:
- Greets visitors on the phone and in person in a professional, prompt and courteous manner.
- Dispatches calls in a professional, prompt, accurate and courteous manner.
- Refers to department on-call lists to provide accurate information upon request.
- Updates AMION & MEDNET changes as they occur during shift.
- Answers and dispatches all emergency calls (similar to “911”), codes, elevator alarms, and emergency stat calls promptly and accurately in one ring or less in a calm manner.
- Utilizes walkie-talkies as specified in accounts.
- Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts.
- Maintains emphasis on excellent customer service.
- Distributes A/V equipment as requested and assures the employee signs in/out.
- Checks equipment upon return to assure wire/cords, etc. is in place.
- Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc.
- Maintains quality records/tickets in accounts in collaboration with the clients.
- Performs all other related duties as assigned.
Job Qualifications and Specifications:
- A High School diploma or equivalent is required.
- AMION on-call scheduling, customer service and answering service knowledge is a plus.
- Reliable, well-groomed and a team-player.
- Ability to work in a fast-paced environment.
- Exceptional interpersonal skills with the ability to display patience.
- Clear communication skills (written and verbal) using positive language, while speaking in a calm and cheerful manner.
- Ability to resolve potentially stressful callers’ interactions.
- Demonstrated excellence in the continuous handling of meticulous detail.
- Excellent data entry, proofreading, spelling and typing skills.
Position: Per Diem/On an as needed basis.
Telecommunications Operator employer: Care New England Health System
Contact Detail:
Care New England Health System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Operator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as AMION and MEDNET. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls or role-playing scenarios. This will help you develop a calm and courteous manner when handling calls, especially in high-pressure situations, which is crucial for a Telecommunications Operator.
✨Tip Number 3
Showcase your empathy and customer service skills during any interviews or interactions with us. Share examples from your past experiences where you successfully managed stressful situations or provided exceptional service to patients or clients.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability in scheduling during the interview. Highlight any previous roles where you had to adjust to changing demands, as this will align well with the needs of the department.
We think you need these skills to ace Telecommunications Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Telecommunications Operator position. This will help you tailor your application to highlight relevant skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or call handling. Mention specific examples where you demonstrated excellent communication skills and the ability to work under pressure.
Show Empathy and Interpersonal Skills: Since the role requires a genuine interest in meeting the needs of patients and staff, include examples in your application that showcase your empathy and interpersonal skills. This could be through past roles or volunteer experiences.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that involves handling calls and messages.
How to prepare for a job interview at Care New England Health System
✨Show Empathy and Understanding
As a Telecommunications Operator, you'll be dealing with patients and staff who may be under stress. Demonstrating genuine empathy during your interview can set you apart. Share examples of how you've handled difficult situations with compassion in the past.
✨Highlight Your Communication Skills
Clear and calm communication is crucial for this role. Be prepared to discuss your experience in managing calls and how you ensure effective communication, especially in high-pressure situations. Practise articulating your thoughts clearly before the interview.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility with scheduling and the ability to adapt to changing circumstances. Be ready to provide examples of how you've successfully managed unexpected changes in previous roles, showcasing your ability to remain composed and efficient.
✨Prepare for Technical Questions
Since computer skills are essential, brush up on any relevant software or systems mentioned in the job description, like AMION. Be ready to discuss your technical proficiency and any experience you have with similar tools, as this will demonstrate your readiness for the role.
