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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team management.
- Company: Join MERKUR Slots, a leading gaming provider with over 220 venues across the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at high street retailers.
- Why this job: Be part of a passionate team that values customer experience and personal growth.
- Qualifications: Management experience in retail, hospitality, or gambling is preferred; strong communication skills are essential.
- Other info: Flexible shifts available; training provided for those new to the industry.
The predicted salary is between 33800 - 43900 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
At MERKUR Slots, we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
As well as maximizing sales in the venue through a range of marketing and promotional activity, you will also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue
- Ensure marketing, promotional activities and events are delivered correctly
- Physical and personal security is maintained
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers
- Operate in accordance with LCCP
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures
- To monitor and analyse machine income levels
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner
- Ensure that all administration tasks are completed at the correct time and to the required standard
- To actively manage and promote safeguarding and social responsibility measures
- To respond positively, promptly and appropriately to all customer feedback/enquiries
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Venue Manager - Welling employer: Merkur Slots UK Limited
Contact Detail:
Merkur Slots UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Venue Manager - Welling
✨Tip Number 1
Familiarise yourself with the gaming industry, particularly the operations of adult gaming centres. Understanding the market trends and customer preferences will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your leadership experience in retail or hospitality settings. Be prepared to share specific examples of how you've successfully managed teams and improved customer service in previous roles.
✨Tip Number 3
Research MERKUR Slots and their company culture. Showing that you align with their values and commitment to customer service can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with budgeting and financial reporting. Being able to articulate how you've managed budgets and achieved financial targets will be crucial for this role.
We think you need these skills to ace Merkur Slots Venue Manager - Welling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, retail, or hospitality. Emphasise any leadership roles and achievements that demonstrate your ability to maximise sales and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the gaming industry. Mention specific examples of how you've successfully led teams and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Venue Manager role, such as budgeting, team management, and communication. Use bullet points to make these skills stand out clearly.
Show Enthusiasm for the Company: Research MERKUR Slots and express your enthusiasm for their values and mission in your application. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Your Passion for Customer Service
Since Merkur Slots places a strong emphasis on customer experience, be sure to express your enthusiasm for providing excellent service. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Venue Manager, you'll need to lead a team effectively. Prepare to discuss your management style and provide examples of how you've successfully motivated and developed your team in previous positions, especially in retail or hospitality.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the gaming industry. Be ready to discuss how you have used budgeting and profit and loss reports to drive business success in your previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to customer complaints, team conflicts, or operational challenges, and think about how you would handle these situations effectively.
