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- Tasks: Provide tech support, troubleshoot issues, and manage user accounts for a smooth IT experience.
- Company: Join Zodia, a dynamic team focused on delivering top-notch end-user services in the financial sector.
- Benefits: Enjoy flexible bank holidays, private healthcare, and a competitive pension scheme with fun team socials.
- Why this job: Be part of a friendly culture that values collaboration and empowers you to make a real impact.
- Qualifications: 3+ years in IT support, experience with Windows, Mac OS, and excellent communication skills required.
- Other info: This is a full-time, mid-senior level role based in London.
The predicted salary is between 30000 - 42000 £ per year.
End User Services engineer will play a distinct role in providing technical assistance to end-users, maintaining & delivering a smooth operation of End User & Collaboration services for Zodia.
Key Responsibilities include:
- Help Desk Support: Acting as the first point of contact for end-users seeking technical assistance, whether in person or through phone or email.
- Troubleshooting: Diagnosing and resolving hardware, software, network, and other IT-related issues reported by end-users.
- Issue Triage: Assessing reported problems to determine their nature and severity. Prioritising and managing support requests accordingly.
- End-User Account Management: Handling end-users' accounts, access permissions, password resets, and account information.
- Software Installation and Configuration: Software Packaging and assisting with the installation setup, and configuration of software applications on end-users' devices.
- Hardware Support: Providing support for laptops, printers, and other hardware devices.
- Network Support: Assisting with network connectivity issues, troubleshooting network-related problems, and configuring network devices.
- User Training and Documentation: Providing basic user training on using IT systems effectively as well as creating and maintaining documentation for IT processes and procedures.
- Collaboration with other IT Teams: Working closely with IT technical teams, system administrators and third-party vendors to resolve complex issues and implement IT projects.
- Customer Service: Delivering excellent customer service and maintaining a positive and helpful attitude when interacting with end-users.
- Maintaining Inventory: Keeping track of IT assets and maintaining an up-to-date inventory of hardware and software.
- Compliance and Data Security: Ensuring that IT policies and procedures are followed to maintain data security and compliance with relevant regulations.
- Software License Management: Managing software licenses and ensuring compliance with license agreements.
- Knowledge Sharing: Contributing to the knowledge base and sharing solutions to common problems to improve support efficiency and empower self-help for end-users.
Requirements:
- 3+ years of experience in IT support roles, preferably in financial services.
- Hands-on experience with Operations Systems: Windows 11, Mac OS and IOS.
- MDMs: Microsoft Intune & Jamf.
- Office 365 & Azure Active Directory.
- Okta.
- Adaptable and able to work under pressure.
- Excellent written and verbal communication skills.
- Ability to work independently, with initiative.
Benefits:
- We are a friendly team, with monthly socials and seasonal celebrations.
- Offering a range of fantastic benefits including:
- Competitive employer contribution pension scheme.
- Private health care.
- Critical Illness cover.
- Life Insurance.
- Flexible bank holidays (can choose whether to work on bank holidays and use the leave elsewhere in the year).
End User Services Engineer employer: Zodia Custody
Contact Detail:
Zodia Custody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft Intune, Jamf, Office 365, and Azure Active Directory. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions with us. As an End User Services Engineer, you'll be the first point of contact for users, so demonstrating a positive attitude and effective communication can make a lasting impression.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. Be ready to share examples of how you've diagnosed and resolved IT issues in previous roles, as this will highlight your problem-solving abilities and technical expertise.
✨Tip Number 4
Network with current or former employees of Zodia or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace End User Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, especially with the specific systems mentioned in the job description, such as Windows 11, Mac OS, and Office 365. Use keywords from the job listing to demonstrate your fit.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and ability to work under pressure. Mention specific examples of how you've successfully resolved technical issues or improved user experiences in previous roles.
Showcase Technical Skills: Clearly outline your hands-on experience with tools like Microsoft Intune, Jamf, and Azure Active Directory. Providing concrete examples of how you've used these tools will strengthen your application.
Highlight Collaboration Experience: Since the role involves working closely with other IT teams and vendors, include examples of past collaborations. This could be projects where you worked with cross-functional teams to resolve complex issues or implement new IT solutions.
How to prepare for a job interview at Zodia Custody
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, such as Windows 11, Mac OS, and MDMs like Microsoft Intune and Jamf. Be prepared to discuss your hands-on experience with these systems and how you've used them in past roles.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting various IT issues, be ready to share specific examples of problems you've solved in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Showcase Your Customer Service Skills
As you'll be interacting with end-users regularly, it's crucial to demonstrate your customer service abilities. Share experiences where you provided excellent support, maintained a positive attitude, and effectively communicated with users to resolve their issues.
✨Prepare for Collaboration Questions
Collaboration with other IT teams is key in this role. Think of examples where you've worked closely with colleagues or third-party vendors to tackle complex issues. Highlight your teamwork skills and how you contribute to a positive working environment.
