Qualitative UX Researcher

Direct message the job poster from Safeguard Global Recruiting.

Our client is a leading UX Research firm from the US. They help powerful brands and many prestigious technology companies bring a human-centered design process to every product launched. They focus on user experience research to understand what people see, do, think, and feel when using websites, mobile applications, voice interfaces, AR/VR, wearables, and other digital products. The research studies are tailored to clients\’ unique needs to provide clear, actionable recommendations that generate strategic business results.

The qualified candidate will be responsible for:

1. Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward.
2. Consulting on research methodology or project scope, as appropriate.
3. Consulting with clients on the development of prototypes for testing.
4. Moderating remote and in-person user experience research studies or conducting interviews in the field.
5. Analyzing the research findings, delivering insights that address the stated research questions.
6. Crafting recommendations in alignment with research findings for potential next steps in product development.
7. Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations.
8. Collaborating with clients to ensure the report meets their business needs.
9. Presenting to client teams.
10. Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients.
11. Continuing to develop your own research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results.
12. Keeping projects on schedule and within scope and budget.
13. Contributing to the knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate.

We are seeking a candidate with substantial experience in the following areas:

1. Hands-on experience conducting qualitative research, either in the UX space or a related research field.
2. Leading consulting engagements with clients/stakeholders – either in research specifically or with a management consulting firm that uses analytical data to support conclusions.
3. Designing and writing discussion guides, screeners, test protocols, and final reports.
4. Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, Google Meet, etc.).
5. Conducting presentations with senior-level business managers and executives.
6. Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems.
7. Ability to engage with business and research managers in Fortune 500 companies.
8. Excellent written and verbal communication skills in English and local language.
9. Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver.
10. Presentation skills, including building slide decks and presenting results and recommendations to clients.
11. Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human Computer Interaction, or other related discipline with a solid foundation in research-based design using qualitative methods.

Seniority level

Associate

Employment type

Full-time

Job function

Design, Research, and Consulting

Industries

Design Services, Technology, Information and Media, and Business Consulting and Services

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