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- Tasks: Lead and optimise the CRM system to support data-driven decisions.
- Company: Join the UK's leading fostering charity making a real difference for children in care.
- Benefits: Enjoy remote work options, competitive salary, and a supportive team culture.
- Why this job: Shape data usage to enhance support for foster carers and children.
- Qualifications: Two years of CRM management experience, preferably with Microsoft Dynamics.
- Other info: Diversity and inclusion are at the heart of our organisation.
The predicted salary is between 30444 - 34104 £ per year.
We are seeking a CRM Administrator to take ownership of a CRM system and support data-driven decision-making in a leading fostering charity.
Salary: £30,444 - £34,104 per annum (£37,555 - £42,630 FTE, plus London weighting if eligible)
Location: Remote or based in London, Belfast, Cardiff, or Glasgow (occasional travel to London required)
Hours: 28 hours per week (0.8 FTE)
Closing Date: 23rd February 2025
About the Role
As CRM Administrator you will lead the management, development, and optimisation of the Microsoft Dynamics system. This role is crucial in ensuring the CRM supports the charity's strategic goals, improves reporting capabilities, and enhances engagement with members and service users.
Key responsibilities include:
- Acting as product owner for the CRM system, providing guidance and first-line support.
- Managing system access, security, and compliance with data protection regulations.
- Delivering training and support to staff, ensuring effective CRM use.
- Developing and implementing a roadmap for system improvements based on business needs.
- Managing relationships with external CRM and IT providers to ensure quality service delivery.
- Creating and refining reports and dashboards to drive data-informed decision-making.
- Supporting integration between CRM and other organisational systems.
- Promoting data integrity and best practices, identifying opportunities for system enhancements.
This is an exciting opportunity to shape the way data is used and technology to support foster carers and the children they care for.
About You
We are looking for a proactive and detail-oriented CRM professional with strong problem-solving skills.
Essential skills and experience include:
- At least two years of CRM management experience (preferably with Microsoft Dynamics).
- Ability to administer and configure a CRM system, including custom objects, workflows, and permissions.
- Experience supporting membership or sales teams, implementing their CRM requirements.
- Strong reporting and data analysis skills, with experience creating dashboards and automating business processes.
- Excellent communication skills, with the ability to work with both technical and non-technical stakeholders.
- A collaborative and solutions-focused mind-set.
- Experience working in a membership or charitable organisation.
- Familiarity with NetSuite accounting software.
- Personal or lived experience of foster care.
About the Organisation
You will be working for the UK's leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change. They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we'd love to hear from you!
CRM Administrator employer: Carer Support Wiltshire
Contact Detail:
Carer Support Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Administrator
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics if you haven't already. Since this role specifically requires experience with this CRM system, understanding its features and functionalities will give you a significant edge during the interview.
✨Tip Number 2
Highlight your experience in managing CRM systems by preparing specific examples of how you've improved data integrity or reporting capabilities in previous roles. This will demonstrate your ability to contribute effectively to the charity's strategic goals.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've successfully collaborated with both technical and non-technical stakeholders in the past. This is crucial for the role, as you'll need to provide guidance and support across various teams.
✨Tip Number 4
Research the charity's mission and values thoroughly. Understanding their commitment to diversity, equity, and inclusion will help you align your responses during the interview, showing that you're not just a fit for the role but also for the organisation's culture.
We think you need these skills to ace CRM Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM management experience, especially with Microsoft Dynamics. Include specific examples of how you've improved reporting capabilities or enhanced user engagement in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the charity sector and how your skills align with their mission. Mention your problem-solving abilities and provide examples of how you've successfully managed CRM systems in the past.
Showcase Relevant Skills: Emphasise your strong reporting and data analysis skills. Provide details on any dashboards you've created or automated processes you've implemented that demonstrate your ability to drive data-informed decision-making.
Highlight Collaborative Experience: Since the role involves working with both technical and non-technical stakeholders, mention any experiences where you've successfully collaborated across teams. This will show your ability to communicate effectively and support diverse groups within an organisation.
How to prepare for a job interview at Carer Support Wiltshire
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Microsoft Dynamics and its functionalities. Be prepared to discuss your previous experiences with CRM systems, particularly how you've managed and optimised them in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in CRM management and how you resolved them. This role requires strong problem-solving abilities, so demonstrating your analytical thinking will impress the interviewers.
✨Communicate Effectively
Since you'll be working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly during the interview.
✨Highlight Your Collaborative Spirit
This position involves working closely with various teams and external providers. Be ready to share examples of how you've successfully collaborated in the past, showcasing your ability to work well in a team-oriented environment.
