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For Companies At a Glance
- Tasks: Lead production support for reconciliation applications, ensuring stability and quality.
- Company: Join Citi, a global financial institution dedicated to client growth and economic progress.
- Benefits: Enjoy hybrid work, generous holidays, private medical insurance, and a competitive salary.
- Why this job: Be part of a dynamic team driving innovation and service improvements in a supportive environment.
- Qualifications: Relevant production support experience in finance, with skills in Unix/Linux, Python, and monitoring tools.
- Other info: Citi values diversity and offers extensive learning resources for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
Working as an Applications Support Senior Manager, you will play an integral role in running and maintaining the production environment for reconciliation applications so that our Operations and Risk & Control users can confidently service their clients. The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners. You will play an integral role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe.
What you'll do
- Provide functional oversight to production support team in Belfast.
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Manage, maintain and support applications and their operating environments. This includes focusing on stability, quality and functionality in line with service level expectations.
- Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements.
- Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
- Implement and drive automations focused on productivity improvements and toil reduction.
- Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Requires awareness of audit and compliance related issues.
What we'll need from you
- Relevant Production Support experience as lead in any financial domain is essential.
- Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable.
- Good Unix/Linux and Python skills.
- Good experience with Monitoring tools such as ITRS Geneos, AppDynamics.
- Good experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM) is preferred.
- Experience working with Oracle Database, Hadoop, Apache Spark, Hive, Starburst.
- Experience with Middleware solutions such as Tibco EMS, Kafka.
- Good written and verbal communication skills.
What we can offer you
The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Applications Support Senior Manager at Citi employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Senior Manager at Citi
✨Tip Number 1
Familiarise yourself with the specific reconciliation applications mentioned in the job description, especially SMARTSTREAM TLM. Understanding how these tools work and their common issues will give you an edge during discussions.
✨Tip Number 2
Highlight your experience with Unix/Linux and Python in your conversations. These technical skills are crucial for the role, and demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees at Citi, particularly those in the Applications Support team. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your approach to managing production issues and your experience with monitoring tools like ITRS Geneos or AppDynamics. Being able to articulate your problem-solving strategies will demonstrate your readiness for the role.
We think you need these skills to ace Applications Support Senior Manager at Citi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production support, particularly in the financial domain. Emphasise your skills with reconciliation applications and any specific tools mentioned in the job description, such as SMARTSTREAM TLM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention how your experience aligns with Citi's mission and the specific responsibilities of the Applications Support Senior Manager role.
Highlight Technical Skills: Clearly outline your technical skills, especially in Unix/Linux, Python, and monitoring tools like ITRS Geneos or AppDynamics. Provide examples of how you've used these skills to improve application stability and support.
Showcase Team Collaboration: Citi values teamwork, so include examples of how you've successfully collaborated with cross-functional teams. Highlight any experience working with senior business partners or managing production environments to demonstrate your leadership capabilities.
How to prepare for a job interview at Citi
✨Showcase Your Technical Skills
Make sure to highlight your experience with Unix/Linux, Python, and any relevant monitoring or log aggregation tools like ITRS Geneos or Splunk. Be prepared to discuss specific projects where you used these skills to solve problems.
✨Demonstrate Problem-Solving Abilities
Citi values strong analytical and problem-solving skills. Prepare examples of how you've tackled production issues in the past, particularly in a financial context, and be ready to explain your thought process.
✨Communicate Effectively
Since the role involves working closely with various teams, practice articulating complex information clearly and confidently. Use examples from your previous roles to demonstrate your communication skills.
✨Understand the Business Context
Familiarise yourself with Citi's mission and the importance of reconciliation applications. Showing that you understand how your role contributes to the overall success of the organisation will set you apart from other candidates.
