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- Tasks: Join our IT Helpdesk team as a 3rd Line Engineer, tackling diverse IT projects and issues.
- Company: We're a dynamic Managed Service Provider based in Colchester, Essex, focused on innovative IT solutions.
- Benefits: Enjoy access to training platforms and covered Microsoft exam costs, plus a collaborative work environment.
- Why this job: This role offers hands-on experience with cutting-edge technologies and the chance to make a real impact.
- Qualifications: Experience in MSP environments and strong technical skills in Microsoft, VMWare, and networking are essential.
- Other info: Contact us for more details; we value every application but may not respond to all.
The predicted salary is between 36000 - 60000 £ per year.
My client is seeking a 3rd line engineer to join their IT Helpdesk team and work with their IT Projects professional services team in Colchester, Essex. The successful candidate will provide a wide variety of IT services to their customers predominantly focused on Microsoft, VMWare, Hyper-V, Citrix, Cisco, and SonicWall technologies. This will include project planning, management and implementation as well as issue resolution & consultancy services as required. You will also be required to assist their IT Helpdesk Engineers as a point of escalation.
Experience in as many of the following areas as possible is desirable:
- Worked in an MSP (Managed service provider) environment
- Proven history of successful consultancy, project planning & implementation
- 3rd line technical skills in Microsoft Windows Server technologies
- 3rd line technical skills in scoping & implementing Intel based server hardware
- 3rd line technical skills in LANs, WANs, Firewalls, VPNs, Cisco preferred
- Virtualisation (both Hyper-V & VMWare), Storage, Disaster Recovery, Scoping hardware requirements
- Windows Server, Exchange Server, Remote Desktop Services, Microsoft Office, Office 365 Migrations
- 3rd line technical skills in storage systems, NetApp preferable
- 3rd Line technical skills in Citrix XenApp
You will have access to multiple training platforms and they will cover Microsoft examinations costs.
If you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.
3rd Line Engineer – MSP – 5341 employer: Clear IT Recruitment Limited
Contact Detail:
Clear IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer – MSP – 5341
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft, VMWare, and Cisco. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Network with professionals already working in MSP environments. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals, which can be a great advantage in the application process.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on your 3rd line support skills. Be ready to discuss real-world scenarios where you've successfully resolved issues or implemented projects, as this will demonstrate your practical knowledge.
✨Tip Number 4
Showcase your consultancy and project management experience during any discussions. Highlighting your ability to plan and implement IT solutions effectively will resonate well with the hiring team, as these are key aspects of the role.
We think you need these skills to ace 3rd Line Engineer – MSP – 5341
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description, such as Microsoft, VMWare, and Cisco. Use keywords from the job listing to ensure your application stands out.
Craft a Strong Cover Letter: Write a cover letter that showcases your relevant experience in an MSP environment and your skills in project planning and implementation. Be sure to mention any specific achievements or projects that demonstrate your capabilities.
Showcase Technical Skills: In your application, clearly outline your 3rd line technical skills, especially in areas like Windows Server, LANs, WANs, and virtualisation. Providing examples of how you've successfully resolved issues or implemented solutions will strengthen your application.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Clear IT Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft, VMWare, Hyper-V, and other relevant technologies during the interview. Be prepared to discuss specific projects you've worked on and how you resolved technical issues.
✨Demonstrate Your Consultancy Experience
Since the role involves consultancy services, share examples of how you've successfully planned and implemented IT projects in the past. This will show your potential employer that you can handle the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a network issue or implement a new technology, as this will demonstrate your critical thinking skills.
✨Ask Insightful Questions
At the end of the interview, ask questions about the company's IT projects and their approach to customer service. This shows your interest in the role and helps you understand if the company is the right fit for you.
