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- Tasks: Manage grounds maintenance contracts, ensuring client satisfaction and overseeing site inspections.
- Company: Join a dynamic team focused on delivering top-notch grounds maintenance services in Norfolk.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by enhancing community spaces while developing your leadership skills.
- Qualifications: Strong customer focus, excellent planning skills, and a proactive attitude are essential.
- Other info: Opportunity for career growth and involvement in community training initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Reporting into a Regional Manager, the position will involve but is not limited to:
- Working closely with our clients around Kings Lynn in Norfolk and visiting our Office in Dagenham as required to ensure their complete satisfaction.
- Carrying out recorded Site Inspections and ensuring resident satisfaction.
- Occasional early evening or weekend meetings with clients & residents.
- Carrying out safety audits on sites, machinery, equipment etc.
- Liaising with and overseeing any sub-contractors.
- Ensuring Health & Safety requirements are met.
- Ensuring internal and client KPIs are met and exceeded.
- Providing excellent customer service.
- Working closely with our clients to offer training and work opportunities for their residents.
- Liaising with the development departments within our client’s organisation to provide input into design and assisting with the timely delivery of grounds maintenance services.
- Assisting our clients in gathering feedback from residents.
- Attending Client Performance Meetings and meeting clients & residents on-site.
- Dealing with compliments, complaints and performance improvement.
- Providing monthly reports to senior management as required, and ensuring weekly planners are completed.
- Managing budgets, staff and resources.
- Interviewing and recruiting new staff.
- Carrying out 4 and 8-weekly reviews, probationary appraisals and training with all new staff members as required and ensuring that HR receives all related documentation.
- Training & inducting new staff on their routes – i.e., ensuring someone works with them at each site in their first week.
- Completing new staff paperwork accurately and correctly.
- Reporting any absences (daily) or changes of staffing to the HR & other relevant teams.
- Checking timesheets and submitting timesheet/pay information in a timely manner and observing monthly deadlines.
- Working closely with the HR team on all personnel issues including, recruitment, performance management, any variations to contracts, development and disciplinary procedures etc.
- Fully confident in using Timegate; train team operatives in the use of Timegate; help resolve issues that occur within the team.
- Manage stock orders, equipment orders, van checks, issuing of timesheets and schedules, record any issues raised by staff members and carry out 1-2-1s with your team on team days.
- Managing operatives and staff to ensure their duties are carried out professionally and in-line with company procedures.
- Attending monthly training & development days as required with the Regional Manager.
- Any other work as deemed necessary by the company and/or senior management.
Key Skills/Characteristics required:
- Team Player – be able to work closely with colleagues, operatives and clients.
- Pro-active and committed to providing an excellent service.
- Have a strong customer focus.
- Excellent planning, time management and organisational skills.
- Able to be flexible with working hours.
- Able to work under pressure, organise and prioritise workloads in a busy environment.
- Be honest, open and committed with strong personal integrity.
- Strong management & leadership style with a focus on supporting and developing operatives within your teams.
- Good IT skills.
- Ability to create and maintain positive relationships with colleagues and customers.
Grounds maintenance contracts manager employer: HL Services
Contact Detail:
HL Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grounds maintenance contracts manager
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of clients in the Kings Lynn area. Understanding local preferences and challenges can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing teams and projects, especially in grounds maintenance or similar fields. Be ready to discuss specific examples where you've successfully led a team or improved service delivery.
✨Tip Number 3
Prepare to demonstrate your knowledge of health and safety regulations relevant to grounds maintenance. Being able to discuss how you've implemented safety audits or training in previous roles will set you apart.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've handled client feedback, complaints, or performance improvements. This will illustrate your commitment to client satisfaction and relationship management.
We think you need these skills to ace Grounds maintenance contracts manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in grounds maintenance and contract management. Emphasise your skills in customer service, team leadership, and health and safety compliance, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with client relations, managing budgets, and overseeing teams. Show enthusiasm for the role and how you can contribute to the company's success.
Highlight Key Skills: In your application, clearly outline your key skills such as planning, time management, and organisational abilities. Provide examples of how you've successfully managed projects or teams in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at HL Services
✨Showcase Your Customer Service Skills
As a Grounds Maintenance Contracts Manager, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've successfully managed client relationships and resolved issues in the past.
✨Highlight Your Management Experience
This role requires strong management and leadership skills. Be ready to discuss your experience in managing teams, conducting performance reviews, and training new staff. Use specific examples to illustrate your approach.
✨Demonstrate Your Planning and Organisational Skills
The job involves managing budgets, resources, and schedules. Prepare to talk about how you prioritise tasks and manage time effectively, especially in a busy environment. Consider sharing a situation where your planning led to successful outcomes.
✨Familiarise Yourself with Health & Safety Regulations
Since the role includes carrying out safety audits, it's crucial to show your understanding of health and safety requirements. Brush up on relevant regulations and be prepared to discuss how you've ensured compliance in previous roles.
