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- Tasks: Manage ICT systems across multiple hotels, ensuring seamless IT operations and guest satisfaction.
- Company: Join Imperial London Hotels, a family-owned group with over 180 years of hospitality experience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and access to wellness programmes.
- Why this job: Be part of a dynamic team driving tech innovation in a historic hotel environment.
- Qualifications: 3-5 years in IT operations, with expertise in hospitality systems and network management.
- Other info: Opportunities for training, development, and career progression within the company.
The predicted salary is between 36000 - 54000 £ per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel, which remains the UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH's flagship 4* Deluxe Hotel in 2026.
We are currently recruiting for an Assistant ICT Manager. The ICT Assistant Manager (Cluster Role) will have in-depth experience working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property. The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organisational goals and enhancing guest satisfaction through innovative solutions.
Key responsibilities:
- ICT Infrastructure & System Management
- Cluster IT Strategy & Coordination
- Support & Troubleshooting
- Network & Security Management
- IT Budgeting & Asset Management
- Compliance & Standards
Must have:
- Minimum 3-5 years of experience in IT operations, with at least 2-3 years relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.
- Expertise in property management systems (PMS), POS systems, and guest service platforms.
- Strong understanding of network architecture, security protocols, and cloud-based services.
- Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.
- Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.
- Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.
What you'll get in return:
- Holidays 28 (including bank holidays) pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & Dry-cleaning
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at the Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Sabbatical leave (subject to eligibility)
- Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial Assistance
- Wellbeing Tools, e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes, etc.
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to the Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
- Extended Benefits: Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Workplace Nursery Scheme (subject to eligibility)
ICT Assistant IT Manager employer: Helpmesettle
Contact Detail:
Helpmesettle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Assistant IT Manager
✨Tip Number 1
Familiarise yourself with the specific IT systems used in the hospitality industry, such as property management systems (PMS) and point of sale (POS) systems. Understanding these technologies will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the hospitality IT sector. Attend industry events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your ability to train non-technical staff on using hospitality systems effectively. Prepare examples of how you've successfully communicated complex IT concepts to non-IT colleagues in previous roles.
✨Tip Number 4
Research Imperial London Hotels Group's unique culture and values. Tailor your conversations during interviews to reflect how your personal values align with theirs, demonstrating that you're a good fit for their team.
We think you need these skills to ace ICT Assistant IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, particularly within the hospitality sector. Emphasise your familiarity with property management systems and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology in the hospitality industry. Mention specific examples of how you've improved IT services or guest satisfaction in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical skills related to network architecture, security protocols, and cloud-based services. This will demonstrate your capability to manage ICT infrastructure effectively.
Showcase Training Experience: If you have experience training non-technical staff on hospitality systems, be sure to include this in your application. It shows your ability to communicate complex information clearly and effectively.
How to prepare for a job interview at Helpmesettle
✨Showcase Your Hospitality IT Experience
Make sure to highlight your previous experience in the hospitality industry, especially any roles that involved managing ICT systems. Be prepared to discuss specific projects or challenges you've faced and how you overcame them.
✨Understand Their Technology Needs
Research Imperial London Hotels Group and their current technology infrastructure. Familiarise yourself with property management systems (PMS) and guest service platforms they might be using, so you can speak knowledgeably about how you can enhance their operations.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in a fast-paced environment. This role requires quick thinking and effective troubleshooting, so showcasing your ability to handle unexpected challenges will impress the interviewers.
✨Emphasise Training and Support Abilities
Since part of the role involves training non-technical staff, be ready to discuss your experience in teaching others about technology. Share specific instances where you've successfully trained teams or individuals, highlighting your communication skills.
