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- Tasks: Be the friendly voice for customers, handling inquiries and ensuring a top-notch experience.
- Company: Join Bluecrest Wellness, a purpose-driven organisation focused on health confidence.
- Benefits: Enjoy a competitive salary, hybrid work, health assessments, and gym discounts.
- Why this job: Make a real impact while working in a supportive, collaborative environment.
- Qualifications: Previous contact centre experience and excellent communication skills are essential.
- Other info: Embrace diversity and inclusivity in a workplace that values your individuality.
The predicted salary is between 22500 - 25500 £ per year.
Bluecrest Wellness Chichester, United Kingdom Contact Centre. An organisation with a strong purpose, vision and goal - we’re all about living health confident.
We’re looking for charismatic, cheerful and compassionate individuals to join our Customer Service Advisor team here at Bluecrest! Led by our Customer Service Manager; Lou, you will be the first point of contact for our potential and existing customers. You’ll ensure that each customer you speak with receives exceptional customer service and a memorable customer experience.
Externally, we are a hard-working, driven team with a strong focus on providing an outstanding experience and getting the best outcomes for our customers. Internally, we are a unique and enthusiastic group that values collaboration, individuality, and open communication.
What we can offer you in return:
- A competitive salary of £25,500 per year
- Competitive commission structure of up to £2,400 per year available
- Four free Health Assessments per year, which can be used by yourself, family or friends
- A further 50% off any additional testing
- 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
- Sophos@Home protection
- EAP Scheme
- Enhanced family leave
- Life Insurance
- Employee referral bonus scheme of up to £1,000
- Matched company pension (up to 5% or up to capped amount)
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership
- Home office allowance – yearly allowance of £130 to make working from home more comfortable!
Your day-to-day duties will include:
- Managing inbound service enquiries from customers, across B2B, B2C and Strategic Partners, across multiple channels and identify opportunity to provide a positive experience
- Making outbound service-related calls to existing customers, including but not limited to; re-assessment callbacks, payment chasing, customer enquiries
- Assisting with and manage incoming sales enquiries, acting as overflow support to ensure a seamless customer experience.
- Providing effective support for customer complaints at Stage 1 and Stage 2, conducting thorough investigations and delivering positive outcomes
- Taking accountability and achieve all required customer interaction SLAs.
- Being open and proactive to coaching, feedback and service skills training
- Achieving an industry standard of Quality Assurance score of 95%
- Adhering to ISO 9001 and internal service policies
- Engaging with customers via multiple communication channels, addressing inquiries, resolving issues, and assisting with product or service-related questions
- Working closely with other departments to ensure that customer feedback is communicated and that customer needs are met in a timely and efficient manner
The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
The hours:
- Full time, Permanent
- 37.5 hours per week
- These hours can fall any days between Monday and Sunday
- Monday to Friday working hours, any times between: 7am – 8pm
- Saturday and Sunday working hours, any times between: 8am – 5.30pm
- Hybrid – 1 day per week in the office
Requirements:
What we’re looking for:
- Previous experience in a contact centre service-focused role, either Inbound or Outbound
- The capacity to listen attentively to the customer and identify any positive customer experience opportunities that meet the customer’s needs
- Flexibility to adapt to different customer types and communication styles, in a fast-paced environment
- Ability to handle challenging situations with patience and empathy
- Dynamic and performance/results-orientated individual
- Excellent verbal and written communication skills
- Dedicated to resolving customer enquiries with a focus on achieving first-call resolution
- Proficient use of Microsoft Office and customer service software
- Strong organisational skills
- Positive and proactive attitude
- A team player mindset
- Professional telephone manner
- Personal integrity and pride in work
- Excellent planning and organisation
- Ability to work well under pressure
- Interest in health care is desirable
The next steps:
So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!
Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information. We base all our employment decisions on merit, job requirements and organisational needs. Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Contact Detail:
Bluecrest Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Candidate Holding Pool
✨Tip Number 1
Familiarise yourself with Bluecrest Wellness and their mission. Understanding their focus on health and customer service will help you align your responses during interviews, showcasing your enthusiasm for their values.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, consider role-playing common customer service scenarios with a friend to build your confidence and adaptability.
✨Tip Number 3
Highlight your experience in handling challenging situations. Prepare specific examples from your past roles where you successfully resolved customer issues, demonstrating your patience and empathy.
✨Tip Number 4
Showcase your team player mindset. Be ready to discuss how you've collaborated with colleagues in previous roles to enhance customer experiences, as this aligns with Bluecrest's emphasis on teamwork and open communication.
We think you need these skills to ace Customer Service Advisor - Candidate Holding Pool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in contact centre roles. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your charisma and compassion. Share specific examples of how you've provided exceptional customer service in the past, and express your enthusiasm for joining Bluecrest Wellness.
Highlight Relevant Skills: Emphasise skills such as effective communication, problem-solving, and adaptability. Mention your proficiency with Microsoft Office and any customer service software, as these are crucial for the role.
Show Your Passion for Health Care: Since an interest in health care is desirable, include a brief section in your application about why you are passionate about this field and how it aligns with your career goals.
How to prepare for a job interview at Bluecrest Health
✨Show Your Charisma
As a Customer Service Advisor, being cheerful and charismatic is key. Make sure to smile and maintain a positive attitude throughout the interview. This will not only reflect your personality but also demonstrate your suitability for the role.
✨Demonstrate Empathy
Prepare to discuss scenarios where you've handled challenging customer situations with patience and empathy. This will showcase your ability to connect with customers and resolve issues effectively, which is crucial for this position.
✨Know the Company
Research Bluecrest Wellness and understand their mission and values. Being able to articulate why you want to work there and how you align with their goals will impress the interviewers and show your genuine interest in the role.
✨Practice Active Listening
During the interview, practice active listening by responding thoughtfully to questions and asking clarifying questions when needed. This skill is essential for a Customer Service Advisor, as it demonstrates your ability to understand and meet customer needs.
