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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales at NARS Stratford.
- Company: Join NARS, part of the Shiseido Group, a top global cosmetics company with a rich heritage.
- Benefits: Enjoy 30 days holiday, generous commission, pension contributions, and employee bonuses.
- Why this job: Be part of a creative environment that values artistry and personal growth.
- Qualifications: Experience in team supervision and artistry, with strong communication and coaching skills.
- Other info: Permanent contract with opportunities for career development and innovative training.
The predicted salary is between 28000 - 35000 £ per year.
NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor, you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members.
We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand - you join an incredible group network of brands, where developing our people is at the heart of our business.
MAIN RESPONSIBILITIES
- Leading by example in delivering our customer engagement approach, you will create strong connections with your customers through the brand history and high performance formulas, thus securing brand loyalty to not only NARS but to you as an Artist.
- Your coaching skills will be a real asset as you support management in developing the team, whilst your drive will ensure that the team is delivering on sales targets.
- We'll make sure you have the tools and training you need to deliver and inspire in coaching, artistry and customer service so that you can support the leadership of the team and take accountability when the manager is not there.
- In return, we'll expect you to deliver on your goals whilst supporting and driving the team.
- As a NARS Artist and Supervisor, you have the power to change the way a client feels about themselves through your actions, communication, and the connections that you make. This will be your daily commitment to your clients and yourself.
PROFILE
- Experience in supervising a team
- Strong experience in artistry, ideally with a qualification
- Ability to communicate effectively with a team and lead
- Ability to drive KPIs and sales targets
- Excellent customer service skills
- Experience in coaching and developing others
- Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you’ll love...
- 30 days holiday, including bank holidays, increasing with service
- Generous discretionary commission scheme
- Contributory pension scheme - 5% employer contribution
- Enhanced parental allowance
- Life Assurance up to x2 your salary
- Employee referral bonuses
- Access to Retail Trust
- Annual performance and development reviews so you know your career is going in the right direction
Contact Detail:
Shiseido Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nars Supervisor - Westfield Stratford Boutique, London (37.5 Hours)
✨Tip Number 1
Familiarise yourself with NARS' brand history and product range. Understanding the artistry behind their products will not only help you connect with customers but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience in supervising or coaching teams. Be ready to provide examples of how you've motivated others to achieve sales targets and improve customer service.
✨Tip Number 3
Prepare to discuss how you align with Shiseido's 'Trust8' principles. Think about specific instances where you've demonstrated qualities like collaboration, accountability, and integrity in your previous roles.
✨Tip Number 4
Engage with the NARS community on social media platforms. This can give you insights into current trends and customer preferences, which will be beneficial when discussing customer engagement strategies during your interview.
We think you need these skills to ace Nars Supervisor - Westfield Stratford Boutique, London (37.5 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the NARS Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Experience: In your CV and cover letter, emphasise your supervisory experience and any relevant qualifications in artistry. Provide specific examples of how you've successfully led a team and driven sales targets in previous roles.
Highlight Customer Service Skills: NARS values excellent customer service. Make sure to include examples of how you've provided outstanding service in past positions, and how you can create strong connections with customers to enhance brand loyalty.
Align with Company Values: Familiarise yourself with Shiseido's 'Trust8' principles and reflect these in your application. Demonstrating alignment with their values will show that you're a good fit for the company culture.
How to prepare for a job interview at Shiseido
✨Show Your Passion for Artistry
As a NARS Supervisor, your passion for beauty and artistry is crucial. Be prepared to discuss your personal experiences with makeup and how you express creativity through it. Share specific examples of how you've used artistry to enhance customer experiences.
✨Demonstrate Leadership Skills
Highlight your experience in supervising teams and how you've motivated others in previous roles. Prepare to discuss your coaching techniques and how you’ve successfully driven team performance towards sales targets.
✨Understand the Brand and Its Values
Familiarise yourself with NARS' history, mission, and product offerings. Be ready to articulate how you align with their values, especially the 'Trust8' principles, and how you can contribute to the brand's vision of inspiring self-expression.
✨Prepare for Customer Engagement Scenarios
Think of examples where you've created strong connections with customers. Be ready to role-play or discuss how you would handle various customer service situations, showcasing your ability to deliver exceptional service and build brand loyalty.
