Service Manager Trauma & Orthopaedics (T&O)

NHS AfC: Band 6

Main area: Trauma and Orthopaedic Surgery

Grade: NHS AfC: Band 6

Contract: Permanent

Hours: Full time – 37.5 hours per week

Job ref: 309-UCLH-5604

Site: University College London Hospital

Town: London

Salary: £44,806 – £53,134 Per annum inclusive of HCAS

Salary period: Yearly

Closing: 02/01/2025 23:59

Job overview

An exciting opportunity has arisen in the Surgical Specialties Division at University College London Hospital NHS Foundation Trust, for a talented and dynamic Service Manager to assist in the management of our Trauma and Orthopaedic service.

You will support the Assistant General Manager in overseeing the operational delivery of the Elective Orthopaedic Centre at Grafton Way Building, and work closely with the wider MDT and colleagues from across the NCL Orthopaedic Network to drive improvement of clinical services amongst a variety of other interesting improvement projects.
You will also lead administrative teams in providing excellent services to patients whilst being responsible for achieving performance targets including RTT, activity and workforce alongside managing both elective and non-elective pathways for patients.

Main duties of the job

People Management

1. Lead and support administration teams in recruitment, training, appraisals, and disciplinary processes.
2. Ensure effective service delivery, monitor patient pathways, and manage workloads.
3. Mentor team members, promote teamwork, and address training needs.
4. Manage staffing budget, optimize resources, and maintain financial control.
5. Collaborate on efficiency improvements and cost-saving targets.
6. Ensure quality controls to meet CQUIN targets and avoid financial penalties.

Strategic Management and Service Redesign

1. Redesign patient pathways in Trauma & Orthopaedics to maximize resources and enhance patient care.
2. Provide flexible theatre scheduling to optimize utilization.
3. Lead projects within the service and report progress.

Electronic Health Record System (EHRS)

Attend IT training and support EPIC developments and functionality.

Communication and Relationship Skills

1. Liaise professionally with hospital personnel.
2. Resolve issues, handle queries, and manage messages.
3. Empathize with patients during PALS and complaint investigations.
4. Establish links with interfacing services to ensure effective patient care.

Access Targets

1. Lead validation of patient pathways and data quality.
2. Oversee data quality reports and improve data with team leaders.
3. Plan demand and capacity, manage clinic and list templates, and escalate waiting time breaches as needed.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

Person specification

Knowledge & Qualifications

• Educated to degree level or equivalent level of experience.

Experience

• Experience of working within +/- the running of a busy day to day NHS service.
• Proven experience in service improvement and development.
• Proven experience in effective management of budget and effective leadership of staff.
• Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
• A proven record of success in managing change while also developing and maintaining high standards.

Skills and Abilities

• Proven track record of working under pressure to strict deadlines.
• Work co-operatively with both clinical and non-clinical staff including other management teams of the Trust.
• Excellent IT skills.
• An understanding and experience of staff and organisational development.
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working.

Other

• Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
• A commitment to promoting equality and diversity in the workplace and in service delivery and development.

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email.

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