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For Companies At a Glance
- Tasks: Coordinate service engineers and manage parts for efficient operations.
- Company: The Ace Group, part of Ingersoll Rand, excels in compressed air and nitrogen systems.
- Benefits: Enjoy 25 days holiday, pension contributions, and an electric car scheme after one year.
- Why this job: Join a supportive team focused on customer success and personal growth.
- Qualifications: Proficient in Microsoft Office; experience in service coordination is a plus.
- Other info: Access to LinkedIn Learning and employee ownership opportunities after one year.
The predicted salary is between 28800 - 43200 £ per year.
Location: Huddersfield
About Us
The Ace Group is an Ingersoll Rand company specialising in compressed air, nitrogen systems, and product finishing systems for a wide range of industries and applications. Our experienced team provides the solutions, support and knowledge to bring added value to our customers. Whether it be from bespoke engineered packages, large installations and energy saving solutions, or from lifting applications to onsite nitrogen production, The Ace Group exists to make our customers' lives better. Focused primarily along the M62 corridor but with customers and key accounts nationwide, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.
Job Summary
As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.
Responsibilities
- Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours.
- Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings.
- Ensure service and contract administration activities are performed as required.
- Coordinate the movement, upkeep, utilisation and paid hire of rental units.
- Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner.
- Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner.
- Management and resolution of invoicing queries and disputes.
- Operate all service functions within the ISO 9001 quality standard currently in place, including Method Statements & Risk Assessments as required.
- Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way.
- Assist with internal audits to ensure the business maintains its ISO standards.
- Support Sales/Service Team with the service contract review meeting.
- Support Service Team with WIP's list and meeting.
- Adding warranty claims as well as correspondence with the warranty team to allow the claim to progress.
Basic Qualifications
- Proficient in Microsoft Office applications required.
- Working knowledge of Protean and SAP preferred.
- Experience in a field service planning/coordination role preferred.
- Excellent communication and customer relationship building skills are critical.
- Flexibility, initiative, willingness to drive change in process and systems essential.
- Must possess good written and numeric skills.
What we Offer
- 25 days Holiday + 8 Bank Holidays.
- Holiday Purchase Scheme – additional 5 days annual leave.
- 5% Employee and 7% Employer Pension Contribution.
- Westfield Health Cashback Plan.
- Death in Service Benefit of 4x salary.
- Electric Car Scheme - after 1 year of employment.
- Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment.
- Costco Gold Company member, with access for employees to join.
- Employee Assistance Program.
- Enhanced Maternity and Paternity Policies.
- LinkedIn Learning – full free access.
- O2 Reach.
Special Accommodation
If you are a person with a disability and need assistance applying for a job, please submit a request.
Lean on us to help you make life better. We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams.
Service Coordinator employer: Ingersoll-Rand plc
Contact Detail:
Ingersoll-Rand plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Protean and SAP. Having a solid understanding of these systems can give you an edge during the interview process.
✨Tip Number 2
Highlight your experience in field service planning or coordination roles. Be ready to discuss specific examples of how you've maximised utilisation and billable hours in previous positions.
✨Tip Number 3
Demonstrate your communication and customer relationship skills by preparing examples of how you've successfully resolved issues or improved customer satisfaction in past roles.
✨Tip Number 4
Research The Ace Group and its services thoroughly. Understanding their operations and customer base will allow you to tailor your responses and show genuine interest in the company during your interview.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Service Coordinator position. Tailor your application to highlight relevant experience and skills.
Craft a Tailored CV: Create a CV that specifically addresses the key qualifications mentioned in the job description, such as proficiency in Microsoft Office and experience in field service planning. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to coordinate service activities and manage customer relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Coordinator role.
How to prepare for a job interview at Ingersoll-Rand plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with scheduling, parts ordering, and customer relationship management, as these are key aspects of the job.
✨Showcase Your Communication Skills
Since excellent communication is critical for this role, prepare examples of how you've effectively communicated with customers or team members in past positions. This will demonstrate your ability to build relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved issues or improved processes. Highlight your flexibility and initiative, as these traits are essential for driving change in service coordination.
✨Familiarise Yourself with Relevant Software
If you have experience with Microsoft Office, Protean, or SAP, be prepared to discuss it. If not, consider doing a bit of research on these tools, as familiarity can set you apart from other candidates.
