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For Companies At a Glance
- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: No specific experience required; just a passion for customer service.
- Other info: We welcome everyone and support diverse needs throughout the recruitment process.
Below is the working pattern for this vacancy.
Saturday 06:00-10:00
Sunday 07:30-11:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Heswall employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Heswall
✨Tip Number 1
Familiarise yourself with the products offered by Marks & Spencer, especially in the food section. Being knowledgeable about the items will help you engage with customers and make recommendations, showcasing your commitment to excellent customer service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will help you become more comfortable with proactively approaching customers and understanding their needs, which is crucial for this role.
✨Tip Number 3
Demonstrate your adaptability by being open to feedback and showing how you've successfully managed changes in previous roles. This will highlight your ability to thrive in a dynamic retail environment.
✨Tip Number 4
Showcase your digital skills by familiarising yourself with common retail technology and tools. Being comfortable with digital communication channels will be beneficial, as you'll need to utilise these to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Foods - Heswall
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with the requirements of the Customer Assistant position.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Showcase Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This will demonstrate your ability to thrive in a dynamic retail environment, which is crucial for this role.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their products in your application. Research their values and initiatives, especially around inclusion and sustainability, and reflect this understanding in your writing.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent service in the past. Highlight specific situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, express your enthusiasm for their offerings and be ready to discuss how you would recommend products to customers based on their preferences.
✨Emphasise Adaptability
The job requires adaptability to changing situations. Prepare to discuss times when you've successfully adjusted to new challenges or changes in your work environment, showcasing your flexibility and problem-solving skills.
✨Ask for Feedback
Show that you value feedback by asking the interviewer about their expectations for the role and how they measure success. This demonstrates your commitment to continuous improvement and willingness to learn.
