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For Companies At a Glance
- Tasks: Support users with IT systems, resolve issues, and manage hardware/software.
- Company: Join a leading client in Liverpool, known for its innovative IT solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values your input and fosters creativity.
- Qualifications: Must have a 2:1 degree in a numerically based subject and IT skills.
- Other info: Experience in IT roles is a plus; training provided for the right candidate.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting on behalf of one of our largest clients in Liverpool for an IT Helpdesk Engineer. This is a technical and end user-facing role directly supporting the operation of IT Business Services and assisting in the deployment of IT Business Services. The IT Business Services include all the user-facing IT systems and applications which are used to manage and operate the wider business. This includes desktop and personal hardware, software, line of business applications, and enterprise applications.
Your day to day will consist of:
- Provide support at all levels to all users of the IT Business Services.
- Log and resolve incidents, service requests, problems, and changes through to a satisfactory resolution in line with company procedures.
- Provide ad-hoc user training for IT systems using existing knowledge or external support contracts.
- Administer IT Business Services in line with company policy and procedure.
- Suggest and implement improvements in existing IT systems and procedures.
- Install and manage IT hardware and software as required by the business.
- Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services.
- Ensure that an adequate quantity of documentation is in place and that it is up to date such that, in the event of an absence, other staff can resolve common IT issues.
What we want from you:
- Minimum 2:1 within a numerically based degree i.e. Maths, Computer Science, Business Studies.
- Proficient in the use of Microsoft Office product suite, particularly Excel i.e. Pivot Tables and V-Lookups.
- Working knowledge of one or more of the following: SQL, R, Python, C++, Java.
- If you have experience in an IT-focused role, that would be great too.
IT Helpdesk Engineer employer: Agility Resoucing
Contact Detail:
Agility Resoucing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific IT Business Services mentioned in the job description. Understanding how these systems operate will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially in Microsoft Excel and any programming languages listed like SQL or Python. Being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences in IT-focused roles. Think of specific examples where you successfully resolved incidents or improved IT systems, as this will highlight your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Helpdesk Engineer role. Emphasise your technical knowledge, particularly in Microsoft Office, SQL, R, Python, C++, and Java.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to resolve user issues. Mention any previous experience in similar roles and how you can contribute to improving IT systems and procedures.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully logged and resolved incidents or service requests in the past. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Communication Skills: Since this is a user-facing role, highlight your ability to communicate effectively with non-technical users. Mention any experience providing training or support to users, as this is a key aspect of the position.
How to prepare for a job interview at Agility Resoucing
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in relevant programming languages like SQL, R, Python, C++, and Java. Be prepared to discuss specific projects or experiences where you utilised these skills, as this will demonstrate your technical capability to the interviewers.
✨Demonstrate Problem-Solving Abilities
Since the role involves logging and resolving incidents, be ready to share examples of how you've tackled IT issues in the past. Discuss your thought process and the steps you took to reach a resolution, showcasing your analytical skills.
✨Familiarise Yourself with Microsoft Office
Given the emphasis on Excel, brush up on your skills with Pivot Tables and V-Lookups. You might be asked to explain how you would use these tools in a practical scenario, so having a solid understanding will give you an edge.
✨Prepare for User Training Scenarios
As the role includes providing ad-hoc user training, think about how you would approach teaching others about IT systems. Prepare to discuss any previous experience you have in training or supporting users, and consider how you can make complex information accessible.
