Head of Client Services- Manchester

Head of Client Services- Independent Agency- Manchester

About the Agency
Award-winning digital media agency known for their results-driven culture and commitment to long-term partnerships, this agency supports fast-growing B2B and D2C businesses across eCommerce and lead generation sectors.

They offer full-service performance marketing and digital consultancy, supporting ambitious brands that are ready to scale. Focused on innovation, strategic thinking, and commercial impact, they work as true partners to their clients, delivering tailored digital solutions that drive measurable growth.

The Role
As the new Head of Client Services, you\’ll play a key role in shaping the future of the agency\’s client partnerships. You\’ll lead a high-performing account management team, oversee strategic delivery across all service lines, and report directly into the senior leadership team. This is a newly created role, central to the agency\’s expansion strategy.

You will be responsible for the growth, retention, and strategic direction of all client accounts, ensuring consistent delivery, measurable performance, and alignment with business goals.

Key Responsibilities

• Client Leadership : Build strong relationships with senior stakeholders, acting as the agency\’s lead for strategic client conversations and ensuring delivery exceeds expectations.

• Team Development : Lead and mentor a growing team of Account Directors, Managers, and Executives, supporting their career progression and maintaining a high-performance culture.

• Strategic Oversight : Align client campaigns with business objectives, ensuring cross-channel thinking and clear KPIs. Guide execution across paid media, content, CRM, and SEO.

• Operational Excellence : Manage resource planning, delivery timelines, and commercial performance across accounts. Identify and implement process improvements.

• Commercial Focus : Own revenue and profitability targets for client services. Identify growth opportunities, upsell services, and support new business development efforts.

• Collaboration : Work closely with channel leads and the senior management team to drive cross-functional performance and integrated campaign success.

What We\’re Looking For

• Proven experience in a senior account or client services leadership role at a digital agency.

• A track record of developing and executing high-impact strategies across performance marketing channels.

• Experience managing multi-disciplinary teams, with strong mentorship and leadership skills.

• Commercially savvy – confident working with budgets, forecasting, and driving account profitability.

• Able to translate performance insights into strategic recommendations for clients.

• Excellent communicator with strong stakeholder management abilities.

• Comfortable managing multiple accounts simultaneously in a fast-paced environment.

• Experience working across lead generation and eCommerce businesses is highly desirable.

Targets & Success Measures

• High client retention and satisfaction scores

• Successful delivery against performance and revenue KPIs

• Growth in client value and service expansion

• Development of a best-in-class client services team

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

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