Experience Consultant (London, UK and San Francisco Bay Area, California)
Experience Consultant (London, UK and San Francisco Bay Area, California)

Experience Consultant (London, UK and San Francisco Bay Area, California)

London Full-Time 28800 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Oversee projects for event spaces and collaborate with clients to deliver their vision.
  • Company: Join Charcoalblue, a creative consultancy known for innovative design solutions.
  • Benefits: Enjoy training, support from experts, and potential global studio trips.
  • Why this job: Be part of a dynamic team, solve real-world problems, and make an impact in design.
  • Qualifications: Looking for innovative problem solvers with experience in event spaces and strong communication skills.
  • Other info: This is a 12-month fixed-term role with the chance to become permanent.

The predicted salary is between 28800 - 48000 £ per year.

We are seeking two (2) Experience Consultants. One based out of the London, UK Studio and another based out of the San Francisco Bay Area, California. This position is offered on a twelve (12) month fixed-term basis, with the possibility of becoming permanent.

We are seeking an Experience Consultant to oversee projects across a range of sectors and building types. Initially, the role will be focused on providing oversight and guidance for the design and delivery of event spaces, activations and collaboration space as well as providing experience design advice across a wider portfolio. The role will provide design management, creative visioning, and project delivery services including working as an embedded vendor within a client team as a key part of our Design Management and Creative consultancy teams.

It is a client-facing role and you will be integral in the complex stakeholder management and accurate documentation. You will act as the subject matter expert often representing the client and being part of a wider team in a self-driven and managed service environment. Some of the work we do requires us to have access to client offices. Therefore, we are ideally seeking someone who can regularly attend meetings in the client offices.

You will be responsible for working with our clients to understand their vision and translate this into an actionable brief. You will support the project's on-time and budget delivery, ensuring the client brief is delivered upon. You will produce clear documentation, presentations, and graphics to illustrate design considerations such as user journeys, creative visioning, master planning, adjacencies, operational needs, and guest experience.

You will be a key part of the Charcoalblue Experience team and will benefit from the support and training offered to and by our in-house consultants and business support teams. This will include occasional trips to our global studios.

The ideal individual for this role is a multi-faceted and innovative problem solver with broad knowledge of event spaces and/or guest experiences and the ability to deliver and launch projects on time, on budget, and on strategy. Additionally, you must be a clear communicator, action-oriented, self-motivated, and comfortable with ambiguity.

Experience Consultant (London, UK and San Francisco Bay Area, California) employer: Charcoalblue

At Charcoalblue, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration in both our London and San Francisco studios. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for international travel, ensuring that our Experience Consultants thrive in their roles while contributing to innovative projects across diverse sectors. Join us to be part of a supportive team where your expertise will be valued, and your contributions will directly impact the success of our clients' visions.
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Contact Detail:

Charcoalblue Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Experience Consultant (London, UK and San Francisco Bay Area, California)

✨Tip Number 1

Familiarise yourself with the latest trends in experience design and event spaces. This will not only help you understand the industry better but also allow you to speak confidently about your insights during interviews.

✨Tip Number 2

Network with professionals in the field of experience consultancy. Attend industry events or join relevant online forums to connect with others who can provide valuable insights or even referrals for the role.

✨Tip Number 3

Prepare to discuss specific projects you've worked on that demonstrate your ability to manage complex stakeholder relationships and deliver projects on time and within budget. Real-life examples will make a strong impression.

✨Tip Number 4

Showcase your communication skills by being clear and concise in all your interactions. Whether it's during networking or interviews, being able to articulate your thoughts effectively is crucial for this client-facing role.

We think you need these skills to ace Experience Consultant (London, UK and San Francisco Bay Area, California)

Project Management
Stakeholder Management
Creative Visioning
Design Management
Client Relationship Management
Documentation Skills
Presentation Skills
User Journey Mapping
Budget Management
Problem-Solving Skills
Communication Skills
Adaptability
Attention to Detail
Event Space Design Knowledge
Operational Needs Assessment

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Experience Consultant position. Highlight key skills such as project delivery, stakeholder management, and design documentation in your application.

Tailor Your CV: Customise your CV to reflect relevant experience in event spaces and guest experiences. Use specific examples that demonstrate your problem-solving abilities and project management skills, ensuring they align with the job's expectations.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background and skills make you an ideal fit for the Experience Consultant position, and mention your ability to work in client-facing environments.

Prepare for Potential Interviews: Anticipate questions related to your experience in managing projects and working with clients. Be ready to discuss your approach to translating client visions into actionable briefs and how you handle ambiguity in project settings.

How to prepare for a job interview at Charcoalblue

✨Understand the Role

Make sure you thoroughly understand the responsibilities of an Experience Consultant. Familiarise yourself with the specifics of overseeing projects, stakeholder management, and the importance of clear documentation. This will help you answer questions confidently and demonstrate your knowledge.

✨Showcase Your Problem-Solving Skills

Prepare examples from your past experiences where you've successfully solved complex problems, especially in event spaces or guest experiences. Highlight your innovative approaches and how they led to successful project outcomes.

✨Communicate Clearly

As this role requires clear communication, practice articulating your thoughts and ideas succinctly. Be ready to discuss how you would translate a client's vision into actionable briefs and how you ensure that all stakeholders are on the same page.

✨Demonstrate Your Creativity

Be prepared to discuss your creative visioning process. Bring along any relevant portfolios or examples of past work that illustrate your ability to design engaging event spaces and enhance guest experiences. This will show your potential employer that you can think outside the box.

Experience Consultant (London, UK and San Francisco Bay Area, California)
Charcoalblue
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  • Experience Consultant (London, UK and San Francisco Bay Area, California)

    London
    Full-Time
    28800 - 48000 £ / year (est.)

    Application deadline: 2027-06-17

  • C

    Charcoalblue

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