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For Companies At a Glance
- Tasks: Engage with customers, guide them to products, and deliver exceptional experiences.
- Company: Aesop is a global retail brand focused on skincare, sustainability, and inclusivity.
- Benefits: Enjoy professional development, flexible hours, and a supportive work environment.
- Why this job: Join a certified B Corp committed to social impact and a positive workplace culture.
- Qualifications: Experience in customer service, effective selling skills, and a passion for skincare are preferred.
- Other info: Part-time roles available with flexible hours across weekdays and weekends.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- Ability to consistently introduce Aesop products to clients through hand demonstrations
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilize empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Successful applicants will have flexible availability across weekdays and weekends, with the potential for additional hours across the summer months
The positions we are searching for are Part Time, 16, 24 and 32 hours per week and the roles operate an on-site working pattern.
Retail Consultants | Aesop Battersea, London | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultants | Aesop Battersea, London | Part Time
✨Tip Number 1
Familiarise yourself with Aesop's product range and their unique selling points. This knowledge will not only help you engage customers effectively but also demonstrate your genuine interest in the brand during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Be ready to discuss specific situations where you used empathy and problem-solving to enhance the customer experience.
✨Tip Number 3
Highlight your teamwork experience, as Aesop values collaboration. Think of instances where you contributed to a team goal or supported colleagues, and be prepared to share these stories during your discussions.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied hours, especially weekends. Aesop is looking for candidates who can adapt to their scheduling needs, so express your availability clearly and positively.
We think you need these skills to ace Retail Consultants | Aesop Battersea, London | Part Time
Some tips for your application 🫡
Understand Aesop's Values: Familiarise yourself with Aesop's commitment to sustainability and inclusivity. Reflect these values in your application by demonstrating how you align with their mission and how you can contribute to their goals.
Highlight Relevant Experience: Emphasise any previous customer service roles or experiences that showcase your effective selling skills and ability to engage with customers. Use specific examples to illustrate how you've successfully contributed to a team environment.
Showcase Communication Skills: Aesop values strong communication and problem-solving skills. In your application, provide examples of how you've used these skills in past roles, particularly in managing interpersonal relationships and creating inclusive experiences.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Retail Consultant position. Highlight your flexible availability and willingness to work across weekdays and weekends, as well as any knowledge you have of skin care and related products.
How to prepare for a job interview at Aesop
✨Show Your Passion for Skincare
Make sure to express your genuine interest in skincare and the beauty industry during the interview. Aesop values candidates who have a strong understanding of their products, so share any relevant experiences or knowledge you have about skincare, hair care, and body care.
✨Demonstrate Empathy and Communication Skills
Since the role requires engaging with customers, highlight your ability to listen and respond to their needs. Prepare examples of how you've used empathy in previous roles to create positive customer experiences, as this aligns with Aesop's commitment to inclusivity.
✨Prepare for Product Demonstrations
Be ready to showcase your selling skills through product demonstrations. Think about how you would introduce Aesop products to a customer and practice explaining their benefits clearly and engagingly. This will show your proactive approach and understanding of the brand.
✨Emphasise Teamwork and Flexibility
Aesop looks for team players who can adapt to various situations. Share your experiences working in teams and how you contribute to a positive environment. Also, mention your flexible availability, as this is crucial for part-time roles.
