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For Companies At a Glance
- Tasks: Repair furniture and provide excellent customer service while working from home.
- Company: Join Castelan, a leading furniture repair company with a strong reputation.
- Benefits: Enjoy remote work, a company van, uniform, tools, and training provided.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must be 18+, have a valid driving licence, and good health; repair experience is a plus.
- Other info: Applications close on 08 April 2025; apply through our Careers page.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for Furniture Technicians within Castelan. Our technicians work based from home throughout the UK and are supplied with their own vans, uniforms, and all tools and training required to fulfil the role.
ROLE PURPOSE
To provide our customers with a prompt, courteous, and professional furniture repair service in close liaison with our internal support team; to promote and protect the good name of the Company.
PRIMARY RESPONSIBILITIES
- Visit customers in their homes or other specified places to inspect upholstery, leather furniture, cabinets, work surfaces, and beds to determine the cause of the problem and recommend/undertake corrective action.
- Visit client’s commercial properties/warehouses to inspect upholstery, leather furniture, cabinets, and beds to determine the cause of the problem and recommend corrective action.
- Record all information required on relevant company documentation and return these to head office by specified deadlines.
- Carry out authorised repairs to upholstery, leather furniture, cabinets, and beds within agreed time limits and standards.
- Aim to achieve a first visit fix rate and replacement ratio as required for your band in line with the companies pay progression criteria.
- Achieve the targets set for the sale of all care kits (when applicable).
- Provide feedback on any ideas, innovations, or information which will add value to the company.
- Maintain a professional appearance and attitude and ensure that repair sundries are stocked to the agreed levels.
- Ensure your company vehicle is maintained and cleaned as per the company vehicle policy statement.
- Any other reasonable tasks as requested by your Line Manager/s and/or Group Director.
EXPERIENCE AND TECHNICAL SKILLS REQUIRED
Essential:
- 18 years of age or over with a valid driving licence containing no more than 6 penalty points.
- A good standard of general health and mobility.
Desirable:
- Some repair experience of leather, hard furniture, and polishing.
- Experience repairing a range of products/models from different manufacturers.
- Previous face-to-face interaction with customers/clients.
CORE COMPETENCIES
Technical Competencies:
- Attention to Detail
- Compliance
- Knowledge of Systems & Procedures
- Oral & Written Communication
- Strong English language skills
- Systematic Thinking
- Task Management
Behavioural Competencies:
- Generate Enthusiasm & Energy
- Leads by Example
- Takes Personal Responsibility
- Seeks to Add Greater Value
- Strengthens Relationships Internally & Externally
- Take Initiative
How to Apply
To apply for this role, please submit your CV and a cover letter outlining your relevant experience and qualifications through the platform by close of business on Tuesday, 08 April 2025. You can apply through our Careers page. Applications via Indeed will not be monitored.
Castelan is an equal opportunity employer, and we welcome applications from individuals of all backgrounds and experiences. Due to the location of the role, you must be able to travel. Unfortunately, we cannot accommodate sponsorship for visas at this time.
Furniture Technician employer: Castelan Group
Contact Detail:
Castelan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Furniture Technician
✨Tip Number 1
Familiarise yourself with common furniture repair techniques and tools. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous customer service experience you have. Since the role involves face-to-face interaction with clients, showcasing your ability to communicate effectively will set you apart.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled repairs or challenges in the past. Being able to articulate your problem-solving skills will be crucial in demonstrating your fit for the position.
✨Tip Number 4
Research Castelan and their values. Understanding the company's mission and how you can contribute will show your enthusiasm and alignment with their goals, making a positive impression during the application process.
We think you need these skills to ace Furniture Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any repair work with furniture or customer service roles. Use keywords from the job description to demonstrate that you meet the essential and desirable skills.
Craft a Compelling Cover Letter: In your cover letter, clearly outline your qualifications and experiences that relate directly to the role of Furniture Technician. Mention specific examples of past work that showcase your attention to detail and customer interaction skills.
Showcase Technical Skills: Emphasise any technical competencies you possess, such as knowledge of systems and procedures related to furniture repair. If you have experience with different types of furniture or manufacturers, be sure to include that information.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Castelan Group
✨Showcase Your Technical Skills
Make sure to highlight any relevant repair experience you have, especially with leather and hard furniture. Be prepared to discuss specific techniques you've used in the past and how they relate to the role.
✨Demonstrate Customer Interaction Experience
Since this role involves face-to-face interaction with customers, share examples of your previous experiences in customer service. Emphasise your ability to communicate effectively and maintain a professional attitude.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to diagnose a furniture issue and how you approached the repair process. This will show your systematic thinking and attention to detail.
✨Understand Company Values
Research Castelan's values and mission. Be ready to discuss how your personal values align with theirs, particularly in terms of providing excellent service and maintaining a professional appearance.
