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- Tasks: Supervise technicians, assign tasks, and ensure quality service.
- Company: Join Imperial Dade, a top distributor in foodservice and janitorial supplies across North America.
- Benefits: Enjoy competitive salaries, medical benefits, 401(k) match, and generous paid time off.
- Why this job: Be part of a dynamic team that values growth, excellence, and community impact.
- Qualifications: 3+ years experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Work Monday to Friday, 8:00 am to 4:30 pm in Birmingham, AL.
The predicted salary is between 36000 - 60000 £ per year.
Imperial Dade, a leading North American distributor, has a Service Technician Supervisor role available in Birmingham, AL! Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Dade is a great place to take that next step.
The schedule for this position is Monday through Friday, from 8:00 am to 4:30 pm.
Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.
Responsibilities:
- Monitor technician's performance, including productivity, quality of work, and adherence to safety protocols.
- Assign service calls and work orders to technicians.
- Monitor the status of open repairs with workshop technicians.
- Provide some first level of support to Service Technicians requiring assistance.
- Develop reviewing quotes for accuracy prior to communication with customers.
- Conduct pre-job safety meetings.
- Facilitate invoicing of the completed service orders.
- Provide coaching, mentoring, and performance feedback to technicians.
- Assist in providing excellent service and communication throughout the entire service process.
- Schedule service appointments and route accordingly.
Qualifications:
- 3+ years related experience
- Excellent communication and problem-solving skills
- High School Diploma / GED
- Microsoft Office proficiency
We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Contact Detail:
Imperial Dade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician Supervisor
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Service Technician Supervisor. Understanding the nuances of monitoring technician performance and conducting safety meetings will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your experience in coaching and mentoring others. Be prepared to share examples of how you've successfully guided team members in the past, as this is a key aspect of the role.
✨Tip Number 3
Research Imperial Dade's operations and values. Knowing their mission and the markets they serve can help you align your answers with their goals, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of specific instances where you've resolved issues effectively, especially in a supervisory or technical context, as this will be crucial for the role.
We think you need these skills to ace Service Technician Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in service technician roles. Emphasise your leadership skills and any experience you have in monitoring performance or providing support to technicians.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Technician Supervisor role at Imperial Dade. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Highlight Communication Skills: Given the importance of communication in this role, ensure you provide examples of how you've effectively communicated with teams or customers in past positions. This could be in your CV or cover letter.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Imperial Dade
✨Showcase Your Leadership Skills
As a Service Technician Supervisor, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific examples of how you've successfully managed performance.
✨Demonstrate Problem-Solving Abilities
Highlight your problem-solving skills during the interview. Prepare examples of challenges you've faced in previous roles and how you resolved them, especially in relation to technician performance or customer service.
✨Familiarise Yourself with Safety Protocols
Since safety is a key responsibility, make sure you understand relevant safety protocols. Be ready to discuss how you would conduct pre-job safety meetings and ensure adherence to these protocols among your team.
✨Prepare Questions for Your Interviewers
Engage your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
