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- Tasks: Lead the Active Trader Program, enhancing services for high-value clients globally.
- Company: ThinkMarkets is a dynamic financial services firm focused on delivering exceptional trading experiences.
- Benefits: Enjoy competitive rewards, loyalty perks, and opportunities for personal growth in a vibrant environment.
- Why this job: Join a strategic role that shapes client experiences and drives business growth in a fast-paced industry.
- Qualifications: 5+ years in loyalty or VIP programs, strong leadership, and a data-driven mindset required.
- Other info: This role offers the chance to innovate and collaborate with global teams.
The predicted salary is between 43200 - 72000 £ per year.
ThinkMarkets is seeking a dynamic and experienced Head of Active Trader Program to lead our global initiative focused on servicing high-value clients. This senior role is responsible for overseeing the design, execution, and performance of the Active Trader Program, which delivers value through exceptional service, rebates, loyalty rewards, events and a bespoke benefit structure tailored to elite traders. The successful candidate will have a proven track record in developing and scaling customer loyalty, VIP, or high-net-worth client programs within the FX/CFD or financial services industry. This is a strategic and operational leadership role managing cross-functional teams globally.
Responsibilities
- Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients.
- Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention.
- Manage and develop global teams responsible for VIP client servicing, benefits fulfilment, program communications, and client experience.
- Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery.
- Ensure all program benefits and activities comply with regional regulatory requirements.
- Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics - regularly reporting insights and opportunities to Management.
- Continuously optimise and innovate the program based on competitor benchmarking, client needs, and business objectives.
- Support business development and revenue generation strategies by leveraging the program as a key client acquisition and retention tool.
- Build and maintain strong relationships with ThinkMarkets’ top-tier traders, offering personalized and responsive service solutions.
- Lead the global roadmap and technology development supporting the program’s CRM, automation, and reward tracking systems.
Requirements
- Bachelor’s or Master’s degree in Business, Finance, or related field.
- 5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading.
- Strong leadership skills and experience managing international teams and stakeholders.
- Proven ability to drive engagement, client satisfaction, and business growth through structured customer programs.
- Deep understanding of client behaviour and needs of active traders.
- Data-driven mindset with excellent analytical and reporting skills.
- Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools.
- Entrepreneurial mindset with a hands-on approach, strategic thinking, and operational discipline.
- Excellent communication skills and high emotional intelligence, especially in dealing with premium clients.
Head of Active Trader Program New London, England, United Kingdom employer: ThinkMarkets Group
Contact Detail:
ThinkMarkets Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Active Trader Program New London, England, United Kingdom
✨Tip Number 1
Network with professionals in the financial services industry, especially those who have experience with loyalty and VIP programs. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends in client engagement.
✨Tip Number 2
Familiarise yourself with the specific needs and behaviours of active traders. Understanding their motivations and pain points will help you articulate how your experience aligns with the goals of the Active Trader Program during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in managing loyalty or VIP programmes. Be ready to share specific examples of how you've driven client engagement and satisfaction, as well as any innovative strategies you've implemented.
✨Tip Number 4
Research ThinkMarkets thoroughly, including their current offerings and market position. This knowledge will not only help you tailor your approach but also demonstrate your genuine interest in the company and its clients during the interview process.
We think you need these skills to ace Head of Active Trader Program New London, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing loyalty or VIP client programs, especially within the financial services sector. Use specific examples that demonstrate your success in driving engagement and client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that outlines your strategic vision for the Active Trader Program. Discuss how your background aligns with the role's requirements and how you can contribute to ThinkMarkets' goals.
Highlight Leadership Experience: Emphasise your leadership skills and experience managing international teams. Provide examples of how you've successfully led cross-functional projects and collaborated with various stakeholders.
Showcase Analytical Skills: Demonstrate your data-driven mindset by including examples of how you've used KPIs and customer feedback to optimise client programs. Mention any relevant tools or systems you've worked with, such as CRM platforms.
How to prepare for a job interview at ThinkMarkets Group
✨Showcase Your Leadership Experience
As a Head of Active Trader Program, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've successfully managed international teams and driven engagement in previous roles. Highlight any strategic initiatives you've led that resulted in measurable growth.
✨Understand the Client's Needs
Familiarise yourself with the behaviours and needs of active traders. Be ready to discuss how you would tailor the Active Trader Program to meet these needs. Showing that you understand the client base will set you apart from other candidates.
✨Data-Driven Decision Making
This role requires a strong analytical mindset. Be prepared to discuss how you've used data to inform decisions in past roles, particularly in relation to client satisfaction and program performance. Bring examples of KPIs you've monitored and how they influenced your strategies.
✨Collaborative Mindset
Since the role involves working with various internal stakeholders, emphasise your collaborative skills. Share experiences where you've successfully partnered with departments like Sales, Marketing, or Compliance to achieve a common goal. This will show your ability to align cross-functional teams.
