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- Tasks: Support customers via phone, email, and chat while providing training and assistance.
- Company: Join FreeAgent, a fintech company known for exceptional customer support and a collaborative culture.
- Benefits: Enjoy 33 days holiday, flexible working, private healthcare, and summer 4-day weeks.
- Why this job: Be part of a supportive team with opportunities for growth and a strong work-life balance.
- Qualifications: Practical accounting experience and tech-savviness are essential; customer service experience is a plus.
- Other info: Initial training in Edinburgh, with hybrid working options after 6 months.
The predicted salary is between 29250 - 33450 £ per year.
Our Support Team prides itself on exceptional customer support, and to help us continue this we’re looking for accounting/bookkeeping professionals who are interested in a career in fintech, to complement and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team.
The role involves joining as a mid-level Support Accountant, bringing knowledge and hands-on experience of working in the accounting industry to further improve the experience of our customers. You’ll receive structured training and career development while being able to hit the ground running supporting our customers.
Day to day you’d be helping users by:
- Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries.
- Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training.
- Proactively contacting users to see if they need help.
- Helping people who are interested in the product, but need more information to decide if it’s right for them.
- Assisting the product teams by testing new features or upgrades to existing functionality.
Ideally you’ll:
- Have demonstrable practical accounting experience from an accounts assistant role, working in an accounting practice, bookkeeping role, or similar.
- Have a thorough and robust knowledge of accounting processes, ideally supported by practical experience.
- Be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
- Have an awareness of the bookkeeping and accounting software packages available to small business owners.
- Enjoy providing first-rate customer service and have experience of this from a previous role.
Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams. At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
This is a permanent role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for 16 years.
Our salary bands are £29,250 - £33,450 per annum. Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band.
We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following:
- 33 days holiday (and an extra day for each year you’re with us).
- Flexible/hybrid working.
- Private health care.
- Life assurance.
- 5% matched pension contributions.
- Summer 4 day weeks (giving you 8 additional days off!).
- Buy-as-you-earn share schemes.
- Sabbatical leave (unpaid).
- Cycle to work scheme.
- Wellness webinars.
- Focused learning time and learning budgets.
- Volunteering day.
Customer Support Accountant employer: FreeAgent Holdings Ltd.
Contact Detail:
FreeAgent Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Accountant
✨Tip Number 1
Familiarise yourself with the latest accounting software and tools that are popular in the fintech industry. Being tech-savvy is crucial for this role, so showcasing your knowledge of these tools during your interactions can set you apart.
✨Tip Number 2
Practice your customer service skills by engaging in mock scenarios where you handle customer queries. This will help you respond accurately and promptly, which is a key part of the job.
✨Tip Number 3
Network with professionals in the accounting and fintech sectors. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Research StudySmarter and our values thoroughly. Understanding our culture and what we stand for will allow you to tailor your approach and demonstrate how you align with our mission during interviews.
We think you need these skills to ace Customer Support Accountant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant accounting experience and customer service skills. Use keywords from the job description to demonstrate that you meet the requirements for the Customer Support Accountant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fintech and customer support. Mention specific experiences where you've successfully assisted customers or improved their experience, linking it back to the responsibilities outlined in the job description.
Showcase Technical Skills: Emphasise your computer literacy and familiarity with accounting software. Provide examples of how you've used technology to enhance customer interactions or streamline processes in previous roles.
Prepare for Potential Questions: Think about how you would respond to questions regarding your accounting knowledge and customer service experience. Be ready to discuss specific scenarios where you provided exceptional support or resolved complex issues.
How to prepare for a job interview at FreeAgent Holdings Ltd.
✨Showcase Your Accounting Knowledge
Make sure to highlight your practical accounting experience during the interview. Be prepared to discuss specific accounting processes you are familiar with and how they relate to customer support.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with customers, share examples of how you've provided excellent customer service in previous roles. Emphasise your ability to handle queries promptly and effectively.
✨Be Tech-Savvy
Familiarise yourself with common bookkeeping and accounting software packages. During the interview, express your comfort with technology and your understanding of how it enhances customer engagement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various customer situations, such as a frustrated user or a technical issue, and be ready to articulate your approach.
