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- Tasks: Join our team as a Credit Controller, managing customer accounts and ensuring timely payments.
- Company: Marlowe Fire & Security is the UK's fastest growing fire and security business.
- Benefits: Enjoy a salary up to £26,000, bonuses, company phone, laptop, and more perks!
- Why this job: Be part of a supportive team culture focused on professional growth and customer service excellence.
- Qualifications: We're looking for positive, detail-oriented candidates with strong communication and analytical skills.
- Other info: Hybrid working available; enjoy an onsite gym and mental health support.
The predicted salary is between 20800 - 36400 £ per year.
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Credit Controller on a Hybrid basis.
Basis salary up to £26,000
- Bonus opportunities
- Company Mobile Phone & Laptop
- Royal London Pension
- Life Assurance 4x Salary
Our Credit Controllers work as part of a team to ensure that accurate and effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach, supporting our customer charter.
- Achieving monthly individual and team cash collection targets.
- Achieving target by reducing overdue debt.
- Chasing customers via telephone, letter and e-mail.
- Processing online Credit Card payments.
- Bank reconciliations.
- Posting of payments and allocation on customer accounts.
- Responsible for opening new customer accounts, performing credit checks and setting credit limits.
- Assess credit of existing customers/authorising removal of STOP status.
- Liaise with customers and internal departments to resolve queries in a timely and professional manner.
- Dispute management.
- Record and maintain accurate chase history of customer’s account.
- Issuing statements/copy invoices.
- Collating account history/documentation for commencement of legal action.
- Opening and distribution of all incoming mail and issuing of department outgoing mail.
- Supporting the Credit Control Manager in maintaining the department as a support function of the business.
- Any other ad hoc task as and when required.
Requirements
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every team member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team.
For this specific opportunity, we are looking for candidates who offer:
- A professional business approach.
- The ability to work independently and a desire to learn.
- Excellent administration and computer skills.
- Customer focused with the ability to resolve customer queries.
- Analytical in approach.
- Experience of analysing data using Microsoft Excel, Microsoft Outlook and Microsoft Teams.
- Strong organisational skills.
- High attention to detail and the ability to handle multiple priorities with a structured approach.
- Experience of Sage Line 200 & Cash4Windows preferred.
Benefits
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
- Basis salary up to £26,000.
- Bonus opportunities.
- Company Mobile Phone & Laptop.
- Royal London Pension.
- Life Assurance 4x Salary.
- Onsite Gym.
- Free Parking on-site.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation).
- Paid Holidays.
- Additional Day holiday for each full year of completed service (up to 25 days).
- Paid Birthday Holiday.
- Development and progression opportunities.
- Working hours are Mon - Fri 8.30am till 5pm with a 45 minute lunch.
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Credit Controller - Ref24397 employer: Marlowe Fire & Security
Contact Detail:
Marlowe Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Ref24397
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Controller, such as cash collection and dispute management. This will help you speak confidently about how your skills align with the role during any interviews.
✨Tip Number 2
Brush up on your knowledge of Sage Line 200 and Cash4Windows, as these are preferred tools for the position. Being able to demonstrate your proficiency in these systems can set you apart from other candidates.
✨Tip Number 3
Highlight your analytical skills and experience with Microsoft Excel during networking opportunities or interviews. Being able to analyse data effectively is crucial for this role, so be prepared to discuss specific examples.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've resolved customer queries in the past. This will demonstrate your ability to maintain a professional approach while achieving cash collection targets.
We think you need these skills to ace Credit Controller - Ref24397
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Credit Controller role. Emphasise your customer service abilities, analytical skills, and any experience with financial software like Sage Line 200 or Cash4Windows.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed credit control tasks in the past and how you can contribute to Marlowe Fire & Security's goals.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Excel, Outlook, and Teams. Discuss your organisational skills and attention to detail, as these are crucial for managing multiple priorities effectively.
Showcase Your Professionalism: Demonstrate your professional approach in all written communication. Use a formal tone, check for spelling and grammar errors, and ensure your application reflects the high standards expected by Marlowe Fire & Security.
How to prepare for a job interview at Marlowe Fire & Security
✨Research the Company
Before your interview, take some time to learn about Marlowe Fire & Security. Understand their services, values, and recent developments in the fire and security industry. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Credit Controller, you'll need to provide excellent customer service. Prepare examples of how you've resolved customer queries in the past, showcasing your communication skills and ability to maintain professionalism under pressure.
✨Showcase Your Analytical Abilities
The role requires strong analytical skills, especially with data analysis using Microsoft Excel. Be ready to discuss your experience with data management and how you've used these skills to improve processes or resolve issues in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with overdue debts or managing disputes. Think through potential scenarios and formulate your responses to demonstrate your problem-solving abilities and structured approach.
