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- Tasks: Support and repair print devices while providing top-notch service to clients.
- Company: Join a leading provider of office technology and IT services.
- Benefits: Enjoy a hybrid role, competitive salary, annual bonus, and 26 days holiday.
- Why this job: Be part of a dynamic team with hands-on training and opportunities for growth.
- Qualifications: Experience as a field-based engineer with strong problem-solving and communication skills required.
- Other info: You'll receive a Toyota Hybrid car and fuel allowance.
The predicted salary is between 24000 - 34000 £ per year.
I have a fantastic opportunity to work for a leading provider of office technology and IT services. My clients are looking for skilled light Production Print FSE to cover areas within the Midlands. As this role is a hybrid position, you must be happy to support and assist in the refurbishment of print devices too.
Responsibilities:
- Providing the very best service levels to our clients at all times
- Responding and arriving on clients site promptly and within set SLA response times
- Repairing any reported device mechanical & i.t. issues, plus providing regular scheduled preventative maintenance calls on equipment
- Keeping up to date with all manufacturer service bulletins
- Networking equipment including scanning & document management solutions on all new multi-functional devices sold throughout the product range
- Taking responsibility for all parts stock
- Providing remote technical phone support to clients, attempting to resolve any problems by phone
- Time management and fast pace is essential as is being a quick learner, with hands-on training
Skills/Experience Required:
- All candidates must have experience as a field-based engineer and be enthusiastic, polite, mechanically and i.t. literate, highly organized, plus have good customer communication skills.
- Problem-solving and identifying faults on mechanical equipment in addition to i.t. issues is an essential skill for this role, whilst full training will also be provided on-going.
Package:
- Basic is up to GBP34,000
- Toyota Hybrid Car + fuel
- Annual Bonus up to GBP500
- 26 days holiday + bank holidays
- Pension
For further details and for this role, should you meet the above criteria, please apply.
Production Print Field Service Engineer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Print Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest production print technologies and devices. Understanding the specific models and their common issues will help you stand out during interviews, as you'll be able to demonstrate your technical knowledge and problem-solving skills.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills. Being able to quickly identify and resolve mechanical and IT issues will showcase your hands-on abilities and readiness for the role.
✨Tip Number 4
Demonstrate your customer service skills during any interactions with the hiring team. Since this role involves direct client interaction, showing that you can communicate effectively and maintain a positive attitude will make a strong impression.
We think you need these skills to ace Production Print Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a field-based engineer. Emphasise your mechanical and IT literacy, customer communication skills, and any previous roles that involved problem-solving and fault identification.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent service levels and your quick learning capabilities, especially in a fast-paced environment.
Highlight Relevant Skills: Clearly outline your technical skills related to networking equipment, document management solutions, and preventative maintenance. Use examples from past roles to illustrate your hands-on experience with similar tasks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at TipTopJob
✨Showcase Your Technical Skills
Make sure to highlight your experience with mechanical and IT issues during the interview. Be prepared to discuss specific examples of how you've resolved problems in the past, as this role requires a strong technical background.
✨Demonstrate Customer Service Excellence
Since providing top-notch service to clients is crucial, share instances where you've gone above and beyond for customers. This will show that you understand the importance of client satisfaction in a field service role.
✨Emphasise Time Management Abilities
Given the fast-paced nature of the job, be ready to talk about how you manage your time effectively. Discuss any tools or methods you use to prioritise tasks and meet deadlines, especially when responding to service requests.
✨Prepare for Hands-On Scenarios
As the role involves hands-on training and refurbishment of print devices, consider preparing for practical scenarios. You might be asked to troubleshoot a device or explain your approach to maintenance, so practice articulating your thought process.
