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- Tasks: Lead and manage a busy autocentre, ensuring top-notch customer service and team performance.
- Company: Join IN'n'OUT Autocentres, a trusted name in vehicle servicing with 30 locations nationwide.
- Benefits: Enjoy perks like a company pension, employee discounts, and a cycle to work scheme.
- Why this job: Be part of a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: 2 years in the automotive industry and management experience required.
- Other info: Work in a comfortable environment with high-speed Wi-Fi and free beverages.
The predicted salary is between 32000 - 35000 £ per year.
Location: In N Out Autocentres, 152 Basingstoke Trade Park, Worting Road
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you...
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
Centre Manager responsibilities will include:
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental Pay Types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Required Criteria:
- Full Driving Licence
- Three Years Management Experience
Closing Date Thursday 31st July, 2025
Contract Type: fulltime
Salary: From £32,000.00 Yearly to £35,000.00 Yearly
Centre Manager employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with the specific services and values of In'N'Out Autocentres. Understanding their commitment to customer satisfaction and transparent pricing will help you align your management style with their company culture during interviews.
✨Tip Number 2
Highlight your previous management experience in the automotive industry, especially any roles where you successfully led a team or improved customer relations. Be ready to share specific examples that demonstrate your ability to drive performance and manage operations effectively.
✨Tip Number 3
Prepare to discuss how you handle customer complaints and ensure satisfaction. In'N'Out values customer service highly, so showcasing your problem-solving skills and proactive approach in past roles will set you apart.
✨Tip Number 4
Research the local market and competitors in the automotive sector. Being knowledgeable about the business landscape will not only impress during your interview but also show your commitment to developing the centre's profile and driving sales.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and customer relations skills. Use specific examples from your previous roles that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Mention why you want to work at In'N'Out Autocentres and how your values align with their commitment to customer satisfaction.
Showcase Relevant Experience: Emphasise any experience you have in the automotive sector, particularly in managing teams or handling customer complaints. This will show that you understand the industry's demands and can adapt to changing priorities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Centre Manager role.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully led a team, managed operations, or improved customer satisfaction. This will demonstrate your capability to handle the responsibilities of a Centre Manager.
✨Emphasise Customer Service Skills
Since the role is heavily focused on customer relations, share instances where you effectively resolved customer complaints or enhanced service quality. This will show that you align with the company's commitment to 100% customer satisfaction.
✨Demonstrate Adaptability
The job requires dealing with changing priorities and varied workstreams. Prepare to discuss how you've successfully adapted to unexpected challenges in past roles, showcasing your flexibility and problem-solving skills.
✨Familiarise Yourself with the Company Culture
Research In'N'Out Autocentres and understand their values, such as transparency and customer commitment. During the interview, reference these values to show that you are a good cultural fit and genuinely interested in contributing to their mission.
