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- Tasks: Manage performance and customer relations for responsive maintenance services.
- Company: Join Radius Housing, a leader in providing quality social housing across Northern Ireland.
- Benefits: Enjoy great training, a pension scheme, health cash plan, and flexible working hours.
- Why this job: Make a real impact in the community while developing your career in asset management.
- Qualifications: Need a relevant degree and 3 years of experience in maintenance management.
- Other info: Applications close on 20 February 2025; we value diversity and are an Equal Opportunities Employer.
The predicted salary is between 44711 - 54971 £ per year.
The Assets Manager from a Mechanical, Electrical or Building Services background will manage performance and customer relations for the Association's responsive maintenance service and assist the Director of Assets in the strategic delivery of a quality asset management service to the tenants.
Hours: 37 per week
Location: Belfast / Holywood
Reference: FHA04072
Salary: £44,711 (SP35) to £54,971 (SP45) per annum
Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55's and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.
CriteriaTo be shortlisted, candidates need to provide evidence of the following as a minimum:
- Third level qualification (HNC, HND or Bachelor's Degree) or above in a mechanical, electrical or Building Services discipline
- A minimum of 3 years relevant experience in reactive/response maintenance at a supervisory or management level, to include at least 2 years' experience in minor works: value for money/benchmarking of costs, mobilisation of works and programme management.
Relevant experience that must include:
- MTC Contract management – mechanical, electrical & building fabric services
- Performance monitoring in a client-facing role (SLA's & KPI adherence)
- Responsibility for customer engagement and satisfaction
- Experience of constructing business cases, board reports and presentations
- Experience of supervising staff which should include directing/delegating work and dealing with problems including identification and resolution.
- IT literate with demonstrable knowledge of Microsoft Office to include Excel, working with databases, spreadsheets, setting budgets
- A current full driving licence and access to a suitable form of transport
*where an applicant indicates that a disability prohibits them from driving, this criterion will be waived at the shortlisting stage. In such circumstances, consideration will be given in any subsequent offer of appointment to suitable alternative arrangements that the candidate may be able to put in place that would enable them to meet the travel requirements for the post).
In return, we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full-time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
Closing date for applications is 20 February 2025, unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise. Radius is an Equal Opportunities Employer.
Skills:Response Maintenance, Engineering, Management
Benefits:Pension, Health Cash Plan, Cycle to Work Scheme
Assets Manager Response Maintenance employer: Radius Housing
Contact Detail:
Radius Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assets Manager Response Maintenance
✨Tip Number 1
Familiarise yourself with the specific performance metrics and customer satisfaction standards relevant to the role. Understanding SLAs and KPIs will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the mechanical, electrical, or building services sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the position.
✨Tip Number 3
Prepare examples of your past experiences in managing response maintenance projects. Be ready to discuss how you handled challenges, improved performance, and engaged with customers effectively.
✨Tip Number 4
Research Radius Housing's values and mission. Tailoring your conversation to align with their goals during interviews can show your commitment to their vision and enhance your chances of landing the job.
We think you need these skills to ace Assets Manager Response Maintenance
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Assets Manager position. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: Make sure to emphasise your experience in reactive/response maintenance, particularly any supervisory or management roles. Use specific examples that demonstrate your skills in performance monitoring and customer engagement.
Showcase Qualifications: Clearly state your qualifications, especially if you have a third-level qualification in mechanical, electrical, or building services. Include any additional certifications that may be relevant to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background and skills to the job requirements. Mention your understanding of the organisation's vision and values, and express your enthusiasm for contributing to their mission.
How to prepare for a job interview at Radius Housing
✨Showcase Your Relevant Experience
Make sure to highlight your experience in reactive maintenance and management. Be prepared to discuss specific projects where you successfully managed performance and customer relations, as this will demonstrate your capability for the role.
✨Understand the Company’s Values
Research Radius Housing and understand their vision and values. During the interview, align your answers with these values to show that you are a good cultural fit and genuinely interested in contributing to their mission.
✨Prepare for Performance Monitoring Questions
Expect questions about performance monitoring, SLAs, and KPIs. Prepare examples of how you've successfully adhered to these metrics in previous roles, as this is crucial for the Assets Manager position.
✨Demonstrate IT Proficiency
Since the role requires IT literacy, be ready to discuss your experience with Microsoft Office, especially Excel. You might be asked to explain how you've used these tools in past roles to manage budgets or analyse data.
