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- Tasks: Join us as a Mobile Patrol Mechanic, helping motorists with vehicle issues on the go.
- Company: Green Flag is an award-winning breakdown cover provider, part of Direct Line Group since 1971.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and travel.
- Why this job: Be part of a supportive team that values your input and offers opportunities for growth.
- Qualifications: Must have a Category B driving licence and NVQ Level 2 in light vehicle maintenance preferred.
- Other info: Work flexible hours with the option for overtime, starting from home with a company vehicle.
The predicted salary is between 28800 - 48000 £ per year.
About us
We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.
What you'll do
This is a permanent role based in or near the below locations with a start date of June 2025.
Peckham
Woolwich
Dartford
Gravesend
Beckenham
Bromley
Croydon
Caterham
Coulsdon
Erith
Eltham
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home.
You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions from their vehicle.
Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you'll need
A current Category B driving licence is necessary.
NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred.
Demonstrate empathy and a desire to always achieve the correct outcome.
Experience of the Motor Repair industry.
Experience of lone working (desirable).
Utilise and apply up-to-date vehicle repair techniques.
Display and utilise best practice and first-class Health & Safety behaviours.
Collaboration with dispatch team to improve the customer claims journey.
Use self-initiative.
Who you'll work with
We embrace our individuality - you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be, no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown - we even reward you for them!
You will be part of a team of roadside patrol operatives in your region reporting to a Team manager.
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more.
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mobile Patrol Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Patrol Mechanic
✨Tip Number 1
Familiarise yourself with Green Flag's values and mission. Understanding their commitment to customer satisfaction and teamwork will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your technical skills related to light vehicle maintenance. Being able to discuss recent advancements in vehicle repair techniques can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of examples from your past experience where you successfully diagnosed and resolved vehicle issues, as this will showcase your expertise.
✨Tip Number 4
Network with current or former employees of Green Flag if possible. They can provide insights into the company culture and what it takes to succeed in the role of a Mobile Patrol Mechanic.
We think you need these skills to ace Mobile Patrol Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise your technical skills, such as vehicle maintenance and repair techniques, and any qualifications like NVQ Level 2.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping motorists and your ability to work independently. Mention specific examples of how you've successfully diagnosed and resolved vehicle issues in the past.
Highlight Soft Skills: In your application, don't forget to mention your empathy and customer service skills. Green Flag values individuals who can connect with customers and provide reassurance during stressful situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
As a Mobile Patrol Mechanic, you'll need to demonstrate your technical knowledge during the interview. Be prepared to discuss specific vehicle repair techniques and share examples of past experiences where you successfully diagnosed and resolved issues.
✨Emphasise Empathy and Customer Service
Highlight your ability to empathise with customers in distress. Share instances where you've gone above and beyond to ensure a positive outcome for a customer, as this role requires not just technical skills but also strong interpersonal abilities.
✨Familiarise Yourself with the Company
Research Green Flag and understand their values and mission. Being able to articulate why you want to work for them and how you align with their commitment to customer satisfaction will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Practice responding to hypothetical situations you might encounter on the job, such as dealing with difficult customers or unexpected vehicle issues.
