HR Consultant

The purpose of this role is to be a high-level service partner to the functional management teams, as the first point of contact for HR related issues and assist with project related tasks.

Responsibilities

• To be the first point of contact on all HR queries and ensure the smooth running of all relevant HR processes.
• To provide generalist HR support to all employees and managers at all levels on site, advising on policy, best practice and legislation.
• To ensure that all HR administration is completed on time, accurately and in line with set processes and procedures, for example in terms of payroll, new starters, leavers and changes to T&C’s.
• To support all recruitment activity in line with the policy and strategy. Reviewing resourcing needs, gaining appropriate approval and agreeing an appropriate resource plan/campaign.
• To support and deliver the induction process through to department and manager induction programmes.
• To be responsible for running practical management and colleague workshops on areas such as soft skills, appraisals, attendance management and recruitment.
• To be responsible for compiling monthly data for the People Dashboard and interrogating the data, raising any trends/areas of concern.
• To be responsible for ensuring the correct storage of all HR data, including electronic files and the HR system.
• To facilitate performance management, through personal development plans, PEP’s or the disciplinary or performance improvement procedure.
• To support Colleagues and Managers with any sensitive issues that may result in informal or formal grievances.
• To support Colleagues and Managers through any high levels of absence or long-term sick.
• To be responsible for the distribution of internal communications for SBG, for managers and colleagues.
• To be the super user of the HR system, supporting the development of the team and Managers to ensure appropriate usage and benefit for the business.
• To deliver HR advice to customers through ‘The People Department’, HR proposition and oversee the on-boarding checks service.
• To undertake ad hoc projects and duties as and when required, to support the needs of the business or to achieve departmental objectives.

Critical behaviours required

• Communication: Level B
• Technical: Level B
• Managing & leading yourself & others: Level B
• Developing yourself & others: Level B
• Commercially focused: Level B
• Teamwork: Level B

Qualifications required

• CIPD Level 5 (or working towards)
• Maths and English GCSE, Grade C or above, or equivalent.
• CIPD Level 7 or equivalent
• Degree level qualification or equivalent

Experience required

• General HR experience
• Experience of facilitating empowerment and Line Manager coaching.
• Experience in managing HR projects – leading initiatives through other departments within the organisation.
• Previous experience of managing HR administration within the team.
• Experience of training delivery.
• Experience of managing and developing a team.
• Experience of training development.

Our Approach to Risk Management

You will require an awareness of operational and regulatory risk, which may impact on SBG. You will be responsible for reporting to your line manager any risk which may impact on the business.

Three Lines of Defence Risk Management Model

You will be required to deliver your role competently and comply with the relevant standards and procedures, ensuring that SBG deliver a service where suitable advice is given to the end consumer, which is adequately recorded and ultimately promotes good customer outcomes. This can either be through direct influence or in a support services capacity.

The Consumer Duty Principle

You will be required to highlight to your line manager procedures and processes that may impact on SBG’s ability to deliver good outcomes for retail customers and/or may lead to foreseeable harm. Where possible and relevant to your department, put forward suggestions that could positively impact the outcomes achieved by retail customers.

Information Security

You will need to be aware of all information security principles, policies and procedures and ensure these are followed on a day-to-day basis. You will be required to remain vigilant at all times and report any security concerns, suspicions and/or breaches in a timely manner.

You will need to demonstrate an understanding of what 6-star service delivery means in your role. This will be evidenced through your day-to-day behaviours and performance measured against your team’s 6-star service objectives.

Critical Knowledge Required

• Knowledge of current Employment Law and up to date and abreast of changes in legislation.
• A solid understanding and knowledge of effective recruitment and selection methods and procedures, and handling sensitive people issues.