Senior Project Manager, ShareDo

Clio is more than just a tech company; we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Senior Project Manager to join our growing Professional Services team in the UK.

What Your Team Does

You’re the CIO of a large Legal Services Provider (typically based in the UK or Australia) and it’s time to change. It’s time to become more process driven, to be more profitable, to deliver more of your legal services digitally. It’s time to implement ShareDo. Once a CIO has made that decision, our Professional Services team will work with their team to get ShareDo implemented and delivering value to their business. As part of that implementation lifecycle, there will be requirements workshops, playbacks, sprints, business change, user acceptance testing and finally a hand-off to support. We underpin that process with a bunch of different practices and processes; we are not wedded to a single methodology but rather to the mantra of continuous process improvement.

Depending upon the client initiative we are assisting with, ShareDo implementations can be both big (10+ people in the project team) or small (part-time project team). At any one point, we are running between 20 and 25 of these projects.

For our clients, success looks like: quicker, more reliable, less costly implementations; easier business change and happy users; together with quicker realisation of business benefits.

For us, success looks much the same with the addition of ensuring the professional services function delivers consistent profitability to the overall business. The project management role is designed to ensure the successful implementation of ShareDo for both our clients and ourselves.

What You’ll Work On

• Overall commercial accountability for a project
• Resource management responsibility across a portfolio of projects
• Working within the Service Delivery customer engagement process and driving continuous improvement
• Managing finances, planning, risk and client stakeholders and relationships
• Proactively managing and communicating with clients to ensure a high level of customer satisfaction
• Collaborating with internal teams to maintain an ongoing understanding of features and functionality and translate the information into best practices for customers

What You May Have

Clearly, we’re looking for not just an experienced Project or Programme manager but someone with a capability to deliver successful projects! You’ll be strong on process, strong on change management, be a leader by example, but a people person first and foremost. You will be someone who relishes a challenge, someone who is driven by the satisfaction of creating something unique and of value. You’re passionate about business change through technology and the possibilities that a product such as ShareDo can bring to business. You will be experienced in delivering projects and bringing them in on time and above customer expectations. You will have attention to detail and have experience in project financial reporting. You will have an understanding of SaaS architecture, modern software methodologies and the ability to communicate effectively with technical teams and understand the complexities of a product. You will have proven experience of managing projects using Agile methodologies and be capable of driving iterative delivery in a fast-moving environment. You will have excellent communication skills and be able to liaise between cross-functional teams, stakeholders and clients with the ability to translate technical concepts into language understandable to non-technical stakeholders. You will have sharp analytical skills and be able to identify project risks, develop mitigation strategies and solve complex problems.

What You Will Find Here

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some Highlights Of Our Total Rewards Program Include

• Competitive, equitable salary with top-tier health benefits and dental coverage
• Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy
• Pension contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range for this role is £76,000 to £95,000 to £114,000 GBP. Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location. We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.