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- Tasks: Join our team to tackle maintenance tasks and ensure a safe environment for students.
- Company: Unite Students is the UK's largest provider of student accommodation, supporting over 70,000 students.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and health perks like a gym benefit and healthcare cash plan.
- Why this job: Be part of a vibrant culture that values inclusion and personal growth while making a difference.
- Qualifications: A full UK driving licence and experience in maintenance or customer service are essential.
- Other info: This role requires a basic criminal record check before starting.
The predicted salary is between 28958 - 35039 £ per year.
Location: London (City)
Hours and Rota: 37.5 hours per week. The role will be expected to work an 8 hour shift between 8am and 8pm Monday - Sunday.
Salary: £28,958 - £35,039 per annum (depending on experience), plus bonus and benefits.
Essential: A full driving licence valid for driving in the UK.
What you`ll be doing as a Facilities Team Member:
- Resolving a variety of general maintenance issues and problems including basic plastering, window and door repairs, completing like-for-like electrical changes and basic plumbing.
- Responding to any Health and Safety related calls.
- Completing planned inspections and rectifying any remedial works.
- Logging any maintenance issues and follow up accordingly.
What we`re looking for in you:
- The student experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service.
- You`ll have experience working within general maintenance, basic plumbing and electrical skills desirable.
- You`ll have experience within a customer facing role.
What You`ll Get in Return:
- A discretionary annual bonus so you can share in the company`s success.
- 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students:
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion: We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone: We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.
Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Facilities Team Member (London) employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member (London)
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as basic plumbing and electrical skills. Being able to discuss your hands-on experience with these tasks during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a facilities or maintenance context. This role places a strong emphasis on delivering top-notch customer service, so be ready to share examples of how you've successfully interacted with customers in the past.
✨Tip Number 3
Research Unite Students and their commitment to inclusion and employee wellbeing. During your interview, mention how you align with their values and how you can contribute to creating a positive environment for both students and staff.
✨Tip Number 4
Prepare questions about the team dynamics and the types of projects you might work on. Showing genuine interest in the role and the company culture can set you apart from other candidates and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Facilities Team Member (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in general maintenance, plumbing, and electrical skills. Emphasise any customer-facing roles you've had, as this is crucial for the Facilities Team Member position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've resolved maintenance issues or contributed to a positive customer experience in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to basic plastering, window and door repairs, and health and safety knowledge. This will demonstrate your suitability for the role and your ability to handle the responsibilities listed.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Unite Students
✨Show Your Customer Service Skills
Since the role focuses on delivering top customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and maintain a positive experience for clients.
✨Demonstrate Your Maintenance Knowledge
Brush up on your general maintenance skills, especially basic plumbing and electrical work. Be ready to discuss any relevant experience you have, including specific tasks you've completed and how you approached problem-solving in those situations.
✨Emphasise Health and Safety Awareness
Given the importance of health and safety in this role, be sure to mention any training or experience you have related to health and safety protocols. Discuss how you prioritise safety in your work and any relevant certifications you may hold.
✨Align with Company Values
Unite Students values inclusion and collaboration, so make sure to express your alignment with these principles. Share experiences that demonstrate your ability to work well in diverse teams and contribute positively to a collaborative culture.
