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- Tasks: Support clients with technical installations and provide exceptional customer service.
- Company: Hepburn Bio Care creates eco-friendly cleaning and body care products for a healthier planet.
- Benefits: Opportunity to travel, work in a vibrant team, and make a positive environmental impact.
- Why this job: Join a global leader in sustainability and help preserve the planet for future generations.
- Qualifications: Marine biology or engineering degree, strong communication skills, and proficiency in Microsoft Office.
- Other info: Experience with ISO standards is preferred; apply via email with your CV.
The predicted salary is between 36000 - 60000 £ per year.
Hepburn Bio Care formulates and produces a full range of environmentally friendly cleaning and wastewater treatment products including its own brand of certified organic body care and pet care products. Margaret Hepburn started Hepburn Bio Care in 2006 and is committed to creating a safer, healthier world by replacing toxic chemicals and plastics with non-toxic, biodegradable super concentrated products. Hepburn is a world leader in supplying environmentally friendly products and services to the corporate marine and land-based industry, including clients such as Royal Caribbean, Carnival, Disney, Disney World, and Norwegian Cruises.
With our office in Southampton, Account Managers in Monaco & Florida, and warehouses in strategic locations around the world, we work on a global scale. Joining our vibrant and rapidly growing company, you will make a difference to the planet and help preserve it for future generations.
WHAT WE ARE LOOKING FOR:
- Someone that is keen to travel.
- Essential to support all clients and potential clients in an efficient and professional manner.
- Be ready and well prepared for all technical support communications and visits.
THE ROLE:
- Be well prepared for each visit: documents, previous reports read, trip planned, costings done for assigned client visits, budgets agreed and met.
- Set up and install product dispensers and pumps on board marine vessels or land-based units.
- Deal with customer queries and field investigations as required.
- Provide required client follow-up and after-care by email in a timely fashion.
- Keep detailed and well-organised files on each client on a day-to-day basis.
- Ensure all visits are carried out in a professional and constructive manner.
- Provide client product documentation, accessories, training, and support in an organised and timely manner.
- Ensure relevant departments are informed of all items required or delivered to the client.
- Develop expertise through regular communication with colleagues - exchange of experiences, applications, and technology training.
- Support transparency between Technical Officers (TOs), Executive Account Managers (EAMs), and global clients.
- Ensure all installations conform to regulatory requirements.
- Proactively monitor product performance consumption and troubleshoot any operational issues as they arise.
- Ensure all products and systems comply with safety/maritime guidelines.
- Manage all Health & Safety Requirements and implement all relevant procedures.
- Fill out risk assessment documents for all visits/projects.
- Keep detailed documentation of all visits and training, providing customers with procedural guidance.
- Successfully manage the relationship with the immediate client.
- Maintain awareness of and comply with the Company Quality Policy and applicable Company Procedures.
- Undertake any ad hoc tasks specified by the manager to deliver exceptional customer service.
THE PERSON REQUIRED:
- Have a marine biology degree and/or Marine Engineering degree or relevant experience.
- Be ready to travel across Europe and other parts of the world.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office applications (Word, Excel & PowerPoint).
- Experience working within ISO 9001, ISO 14001, and 18001 standards.
Please send your application with CV to media.marketing@hepburnbiocare.com.
Ashwood House, 8 Ashwood Gardens, Southampton SO16 7LF United Kingdom
Tel: +44 (0) 2380 710044
Email: info@hepburnbiocare.com
Hepburn Bio Care - Technical Officer - Southampton, UK employer: Hepburn Bio Care
Contact Detail:
Hepburn Bio Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hepburn Bio Care - Technical Officer - Southampton, UK
✨Tip Number 1
Familiarise yourself with Hepburn Bio Care's product range and their commitment to environmental sustainability. Understanding their mission will help you align your responses during interviews and demonstrate your passion for eco-friendly solutions.
✨Tip Number 2
Network with professionals in the marine biology and engineering fields. Attend relevant industry events or join online forums to connect with individuals who may have insights into Hepburn Bio Care or similar companies, which could give you an edge.
✨Tip Number 3
Prepare for potential travel by researching the locations you might visit. Understanding the local regulations and environmental practices can showcase your readiness and adaptability, which are crucial for a Technical Officer role.
✨Tip Number 4
Brush up on your knowledge of ISO standards, particularly ISO 9001, ISO 14001, and 18001. Being well-versed in these standards will not only help you in the role but also impress the hiring team with your commitment to quality and safety.
We think you need these skills to ace Hepburn Bio Care - Technical Officer - Southampton, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in marine biology or engineering. Emphasise any previous roles that involved technical support, client interaction, or travel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for environmental sustainability and your commitment to customer service. Mention specific experiences that demonstrate your ability to manage client relationships and technical installations.
Highlight Communication Skills: Since strong written and verbal communication is essential for this role, provide examples in your application of how you've effectively communicated with clients or colleagues in the past.
Showcase Relevant Qualifications: Clearly state your marine biology or engineering degree and any relevant certifications. If you have experience with ISO standards, make sure to mention it as it aligns with the company's quality policies.
How to prepare for a job interview at Hepburn Bio Care
✨Research the Company
Before your interview, make sure to thoroughly research Hepburn Bio Care. Understand their products, values, and commitment to environmental sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your knowledge in marine biology or marine engineering. Brush up on relevant concepts and be prepared to explain how your background can contribute to the company's goals.
✨Demonstrate Communication Skills
Strong written and verbal communication is essential for this position. During the interview, practice clear and concise communication. You might be asked to explain complex ideas simply, so think about how you can convey your thoughts effectively.
✨Show Your Willingness to Travel
Since the role requires travel across Europe and beyond, express your enthusiasm for this aspect of the job. Share any previous travel experiences that relate to work, and highlight your adaptability and readiness to support clients globally.
