Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, recommend services, and perform basic vehicle maintenance.
- Company: Join Bridgestone Retail Operations, a leader in tire and auto service with over 22,000 teammates.
- Benefits: Enjoy flexible schedules, paid time off, medical benefits, and on-the-job training from day one.
- Why this job: This role offers growth opportunities and a chance to learn all aspects of store operations.
- Qualifications: High school diploma required; customer service mindset and willingness to learn essential.
- Other info: Potential to assist as Manager-On-Duty and gain valuable experience in a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in championing all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses.
Position Summary
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
Responsibilities
- Hybrid Role
- Customer service, sales, customer issue resolution - 75%.
- Basic vehicle service tasks, oil, tires, fluids - 25%.
- Store operations, opening/closing, inventory, displays - as needed basis.
Growth and Career Development Role
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development. Learn all aspects of store operations and flex between front/back shop tasks.
Minimum Requirements
- High School Diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
PREFERRED QUALIFICATIONS
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
- Previous consumer retail sales experience.
- Previous automotive experience a plus.
- Previous management/supervisory experience a plus.
OUR CREW KNOWS BENEFITS
- Medical, Dental and Vision – Starting day 1 for all our teammates
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On-demand pay (daily pay) program available
OUR VALUES GIVE BACK TO YOU
- Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
Sales and Service Technician employer: Bridgestone Americas, Inc.
Contact Detail:
Bridgestone Americas, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Technician
✨Tip Number 1
Familiarise yourself with Bridgestone's products and services. Understanding the range of tyres and vehicle services they offer will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous customer service experience you have. Since this role focuses heavily on customer interaction, showcasing your ability to resolve issues and provide excellent service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Bridgestone. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Sales and Service Technician position.
✨Tip Number 4
Demonstrate a growth mindset in your conversations. Be prepared to discuss how you’ve learned from past experiences and how you’re eager to develop your skills further, especially in automotive services and store operations.
We think you need these skills to ace Sales and Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Sales and Service Technician role. Familiarise yourself with the responsibilities and requirements listed in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any customer service or retail experience you have. If you've worked in automotive services before, be sure to mention it as it aligns well with the preferred qualifications.
Showcase Your Growth Mindset: Bridgestone values a growth mindset. In your application, include examples of how you've learned new skills or taken on challenges in previous roles. This will demonstrate your potential for career development within the company.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the specific needs of the Sales and Service Technician position. Make sure to express your enthusiasm for the role and the company’s values.
How to prepare for a job interview at Bridgestone Americas, Inc.
✨Showcase Your Customer Service Skills
As a Sales and Service Technician, customer service is key. Be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to assess needs and recommend appropriate products or services.
✨Demonstrate Your Technical Knowledge
Even if you're applying for an entry-level position, having a basic understanding of vehicle services can set you apart. Brush up on common automotive terms and basic vehicle maintenance tasks, such as oil changes and tire rotations, to show your enthusiasm for the role.
✨Emphasise Your Growth Mindset
Bridgestone values career development, so express your eagerness to learn and grow within the company. Share any relevant training or certifications you've completed, and discuss how you plan to further your skills in the automotive field.
✨Prepare Questions About Store Operations
Since this role involves various aspects of store operations, come prepared with questions about how the store functions. Inquire about inventory management, customer interaction strategies, and opportunities for advancement to demonstrate your interest in the overall business.
