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- Tasks: As a Field Service Engineer, you'll install and support security systems while providing top-notch customer service.
- Company: Join Verisure, Europe's leading provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy a company van, uncapped commission, gym discounts, and 29 days holiday that increases with service.
- Why this job: This role offers hands-on tech work, career growth, and the chance to make a real difference in safety.
- Qualifications: Strong communication skills, a clean driving licence, and a passion for technology are essential.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds and provide support throughout the hiring process.
The predicted salary is between 21000 - 30000 £ per year.
Location: Kingston/Sutton
Full-time, Permanent
Salary: £26,174.72 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Working Hours: 40 - 48 hours per week
Shift Pattern: 9am to 6pm & 11am to 8pm between Mon to Fri including bank holidays. Must be able to work Saturdays (one on, one off)
Holidays: 29 days’ annual leave increasing to 31 days after 1 years' service
We have an exciting new job opportunity open at Verisure Service for a Field Service Engineer.
DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Responsibilities:
- Provide in-depth examination of our customers' property.
- Advise on the best security and safety solutions in order to design a system that meets their security needs & risks.
- Installation and technical support provided to Verisure security systems with a focus on “first time fix” solutions.
- Deliver a detailed, informed walkthrough of the Verisure Alarm system.
- Troubleshooting any issues and repeat false alarms that may arise.
- Responsible for managing stock materials and company vehicle maintenance in line with schedules.
- Committed to providing outstanding expertise and customer service.
Requirements:
- Strong English communication skills and a good team player.
- Ability to make effective and timely resolutions.
- Ability to use hand tools and competent with the usage of step ladders.
- A proactive and enthusiastic approach to work on maintenance.
- A clean manual driving licence.
- A passion for technology.
Benefits Package:
- Company van provided with optional personal use.
- Fuel card provided for business miles only.
- Company smartphone.
- Birthday off.
- Uncapped commission scheme based on productivity.
- Employee alarm discount programme.
- Employee referral cash bonus scheme.
- Gym Flex.
- Pension plan.
- Private Health Care plan.
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process; we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL
Field Maintenance Engineer OTE 45K employer: The Productivity Institute, LLC
Contact Detail:
The Productivity Institute, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Maintenance Engineer OTE 45K
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding their security systems and how they operate will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your technical skills and experience with hand tools. Be prepared to discuss specific examples of past maintenance or installation work you've done, as this will show your capability to handle the responsibilities of a Field Maintenance Engineer.
✨Tip Number 3
Emphasise your customer service skills. Since the role involves direct interaction with customers, showcasing your ability to communicate effectively and resolve issues will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. The job requires working on Saturdays and varying shifts, so demonstrating your willingness to adapt will be crucial in making a positive impression.
We think you need these skills to ace Field Maintenance Engineer OTE 45K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Engineer role. Emphasise your technical abilities, customer service experience, and any previous roles that involved installation or maintenance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive approach to work. Mention specific examples of how you've successfully resolved issues in past roles and how you can contribute to Verisure's mission.
Highlight Communication Skills: Since strong English communication skills are essential for this role, ensure you demonstrate your ability to communicate effectively in both your CV and cover letter. Use clear and concise language to convey your points.
Prepare for the DBS Check: Be ready to complete a DBS check if your application is successful. Familiarise yourself with the process and ensure you have all necessary documentation at hand to expedite the process.
How to prepare for a job interview at The Productivity Institute, LLC
✨Show Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with security systems and any relevant tools you've used. Highlight specific examples where you successfully resolved technical issues.
✨Emphasise Customer Service
Verisure values outstanding customer service. Share experiences where you went above and beyond for a customer or resolved a challenging situation. This will show that you understand the importance of customer satisfaction in this role.
✨Demonstrate Problem-Solving Abilities
The ability to make effective and timely resolutions is crucial. Prepare to discuss scenarios where you faced challenges and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Practical Questions
Expect practical questions related to installation and troubleshooting of security systems. Brush up on common issues and solutions, and be ready to explain your thought process when diagnosing problems. This will showcase your hands-on experience and proactive approach.
