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- Tasks: Ensure safety by patrolling, monitoring premises, and providing excellent customer service.
- Company: Join ABM, a global leader in integrated facility services dedicated to sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, discounts, and a cycle-to-work scheme.
- Why this job: Be part of a dynamic team in a vibrant shopping centre with opportunities for growth.
- Qualifications: SG or DS licence required; customer service experience and good communication skills preferred.
- Other info: Work a flexible 4 on, 4 off shift pattern with potential for permanent contract.
An opportunity has arisen at the Legal & General owned Dolphin Shopping Centre in Poole, for a Security Officer to join our team working for ABM on a Temporary Contract. This could lead to a permanent Contract. 42 hours contract per week on a 4 on, 4 off rotas. This contract includes days, late evenings, and some weekends. You will be paid for 12 hour shifts but only work 10-hour shifts.
Main Duties & Responsibilities:
- Maintain a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
- Provide a security contact for customers and staff.
- Provide excellent customer service.
- Deter anti-social behaviour, theft and criminal activity.
- Liaise with the Police and management when required.
- Complete reports by recording observations, information, occurrences and surveillance activities.
- Deal with any difficult situations that arise in a safe and professional manner.
- Always appear polished and professional and adhere to the Dolphin shopping centre/ABM uniform and grooming guidelines.
Key Skills and Experience Required:
- SG or DS licence essential. CCTV desirable.
- A full five-year checkable employment/education history.
- Experience in corporate/retail security is desirable.
- Experience in customer service is desirable.
- Good organisational skills.
- Excellent communication skills are required both written and verbal.
- Computer skills to include basic knowledge of MS Office.
- Valid First Aid at Work certificate desirable.
- Well presented, and high grooming standards.
- Outgoing and friendly with a can-do attitude.
- Reliable & punctual.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service expectations at The Dolphin Centre. Understanding the environment you'll be working in can help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of ABM or similar roles in retail security. They can provide valuable insights into the company culture and what they look for in a candidate, which can give you an edge.
✨Tip Number 3
Prepare to discuss your experience in handling difficult situations and providing excellent customer service. Think of specific examples that showcase your skills, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Make sure to highlight any relevant certifications, such as your SG or DS licence and First Aid at Work certificate, during your conversations. These qualifications are essential for the role and can set you apart from other candidates.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any previous roles that involved maintaining safety, dealing with difficult situations, or liaising with authorities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your SG or DS licence, any experience with CCTV, and your ability to provide excellent customer service.
Highlight Key Skills: In your application, clearly outline your organisational skills, communication abilities, and computer proficiency. These are essential for the Security Officer position and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at ABM UK
✨Know Your Responsibilities
Familiarise yourself with the main duties of a Security Officer, such as maintaining a safe environment and providing excellent customer service. Be prepared to discuss how your past experiences align with these responsibilities.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Showcase Your Professionalism
Appearance matters in security roles. Dress appropriately for the interview and ensure you present yourself in a polished manner. This reflects your understanding of the grooming standards expected at the Dolphin Centre.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations. Think of scenarios where you've successfully managed conflict or deterred anti-social behaviour, and be ready to share those experiences.
