Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a ServiceNow Technical Support Analyst, tackling exciting challenges daily.
- Company: Be part of a dynamic team in Central London, driving innovative IT solutions.
- Benefits: Enjoy a flexible work environment and competitive pay for your expertise.
- Why this job: Make an impact with your skills while working in a collaborative and tech-savvy culture.
- Qualifications: Bring 8+ years of experience and a solid background in ServiceNow and ITIL processes.
- Other info: This is a 3-month contract role, perfect for those looking to enhance their career.
The predicted salary is between 43200 - 72000 £ per year.
We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level); 2.5 to 3 years of ServiceNow relevant experience.
Job Description:
- ServiceNow Implementation Specialist & Admin Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS (optional))
- Good communication and presentation skills, client handling.
- Java Scripting knowledge and hands-on experience.
- Hands-on with ITIL process implementation.
- ServiceNow for custom application design & development.
- Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions, ability to create and modify workflows.
- Hands-on design, development, and deployment experience with the ServiceNow platform.
- Hands-on migrating data from different tools into ServiceNow.
- Hands-on ServiceNow integration.
- Good at creating required information for reporting and dashboards.
- Knowledge of ITIL methodologies and processes.
Technical Expertise:
- Creation of script-based assignment and approval rule.
- Creation of business rule, UI action using Glide script.
- Creation of Glide Record object and use of several other important objects.
- Creation of custom related list.
- Creation of access control list with the help of scripting.
- Creation of script-based UI policy and client script.
- Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate.
- Querying the table using Glide Record.
- Referencing Glide List.
- Debugging script.
- Creating and customizing UI and pages using Jelly.
- Working with complex log files.
- Render forms, lists, UI pages, and many other things in ServiceNow with the help of Jelly.
- Designing of macros and formatters.
- User administration.
- Web service integration.
- User interface level integration.
- MID Server integration.
- Use of import sets for data loading from external file or database to ServiceNow.
Knowledge of ITIL V3 processes.
This is a 3-month contract based in Central London. Please forward your CV in Word format.
ServiceNow Technical Support - London employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Support - London
✨Tip Number 1
Make sure to brush up on your ServiceNow skills, especially in areas like Glide scripting and ITIL processes. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Prepare for potential technical questions by practising common scenarios you might face as a ServiceNow Technical Support Analyst. This could include troubleshooting issues or explaining how you would implement a specific feature within the platform.
✨Tip Number 3
Showcase your communication and client handling skills by preparing examples of past experiences where you successfully managed client expectations or resolved conflicts. This will highlight your ability to work effectively in a support role.
✨Tip Number 4
Familiarise yourself with the latest updates and features of the ServiceNow platform. Being knowledgeable about recent changes can give you an edge in discussions and show your commitment to staying current in the field.
We think you need these skills to ace ServiceNow Technical Support - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 8+ years of experience and specifically mentions your ServiceNow expertise. Include relevant projects where you've implemented ITIL processes and any hands-on experience with Java Scripting.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication and presentation skills. Mention specific examples of client handling and how you've successfully delivered ServiceNow solutions in previous roles.
Showcase Technical Skills: Clearly outline your technical skills related to ServiceNow, such as creating business rules, UI actions, and using Glide scripts. Provide examples of how you've used these skills in past projects to solve problems or improve processes.
Follow Application Instructions: Ensure you submit your application in the requested Word format. Double-check that all required documents are included and that your contact information is up-to-date before hitting send.
How to prepare for a job interview at Jas Gujral
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with ServiceNow, especially in areas like Java Scripting and ITIL processes. Highlight specific projects where you've implemented solutions or migrated data, as this will demonstrate your technical expertise.
✨Communicate Clearly
Since good communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will help you connect with the interviewers and show that you can handle client interactions effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of how you've tackled challenges in previous roles, particularly those related to ServiceNow implementations or custom application development.
✨Familiarise Yourself with ITIL Methodologies
Brush up on ITIL V3 processes and be ready to discuss how you've applied these methodologies in your past work. Understanding these frameworks will be crucial in demonstrating your fit for the role.
