Senior Quality Assurance Officer

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Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Hybrid Worker

Salary: £38,700 – £41,373 per annum (pro rata for part-time)

Working Hours: 30 hours per week

Contract Type: Permanent

Closing Date: 8th June 2025

Interview Date(s): TBC

An exciting opportunity has arisen for a part-time (30 hours per week) Senior Quality Assurance Officer within the Business Services Team of the Environment and Transport Department.

We are looking for someone that is able to manage and maintain the department\’s Quality Management System, provide alignment with the Asset Management System and lead on the development and roll out of our external accreditations.

About the Role

You will organise and manage the programme of external assessor visits, accompany external auditors during the visits and record, manage and respond to any issues or non-conformities raised.

You will work with a range of officers across the department to review and maintain all process charts and other documentation associated with the Quality Management System & assist with Document Control within the Asset Management System and advise the Department of any necessary changes and improvement opportunities.

You will design and manage delivery of an annual programme of internal audits, leading a team of internal auditors to ensure the programme is delivered as well as recording, managing and responding to any issues raised.

You will provide advice regarding quality standards, compliance and assurance, process development, improvement and efficiency, forms and documents to a range of stakeholders and ensure that external accreditation frameworks and standards drive compliance, efficiency and continuous improvements in the delivery of our services.

The successful candidate will join a small Business Services team that provides a number of key business support functions to the department and will work with senior managers across a wide range of services.

About You

To apply for this post, you must have:

• Internal Auditor qualification
• Experience of working to ISO standards with excellent understanding of ISO 9001 & ISO55001 requirements and standards.
• Experience of developing and managing a programme of internal audits as well as experience of interpreting and implementing external standards within an organisation, working with employees and stakeholders at all levels.
• Experience of document management and control, process improvement, efficiency and system development.
• Experience of providing advice and support to encourage continuous improvement as well as excellent communication skills with the ability to shape and influence behaviour to achieve successful outcomes. You will have the ability to build powerful relationships across a range of internal and external stakeholders creating open and transparent relationships based on trust.
• Logical and analytical, with good organisational skills as well as ability to work to tight timescales and to agreed targets.
• Ability to travel to locations across the County as required

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Jodie March

Business Services Team Manager

Business Services

01163057095

How to Apply

Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words. Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the \’About You\’ section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the \’About You\’ section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: .

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it\’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us

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