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- Tasks: Manage helpdesk operations, handle calls, emails, and administrative tasks daily.
- Company: Join Biological Consulting Europe Ltd, a leading FM service provider in North Lanarkshire.
- Benefits: Enjoy a £27,000 salary, hybrid work, 25 days holiday, and a pension scheme.
- Why this job: Be part of a supportive team, gain valuable experience, and contribute to meaningful projects.
- Qualifications: Previous helpdesk experience, excellent communication skills, and a positive attitude are essential.
- Other info: This is an entry-level, full-time role in the IT System Training and Support sector.
The predicted salary is between 27000 - 27000 £ per year.
Join to apply for the Helpdesk Administrator role at Biological Consulting Europe Ltd. CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire. The successful candidate will have a proven track record in Facilities Management with an administration/helpdesk role.
Your duties will include all aspects of helpdesk, day-to-day administration tasks, working closely with the Helpdesk Manager chasing documentation/invoices, and answering calls and emails. In return, the company offers a competitive salary, further training, and the opportunity to work for a great organization!
Key Duties & Responsibilities- Receive and return phone calls to support the facilities function, ensuring all activities are managed professionally.
- Check and maintain the FM Helpdesk Inbox.
- Schedule reactive and helpdesk call-outs.
- Review jobs received during the day and allocate accordingly to Engineers.
- Process purchase orders and invoices, issue and close planned and reactive maintenance visits, and input data.
- Support Office & Contract Managers in the administration and delivery of departmental objectives.
- Attend to queries as they arise.
- Provide general administration support.
- Raise corrective maintenance tasks following completed PPM tasks.
- Organize day-to-day work to ensure key tasks are fulfilled.
- Support departmental administrative housekeeping and provide information related to internal procedures to add value to the contract.
- Previous Facilities & Maintenance Helpdesk experience is ideal.
- Excellent and professional telephone manner.
- Excellent customer service skills.
- Effective time management.
- Ability to think ahead, plan, and prioritize workload.
- Ability to work under pressure and meet deadlines.
- Computer literacy.
- Ability to work as part of a team.
- Work safely in accordance with current health and safety policies and procedures.
- A positive attitude and determination to succeed.
- £27,000 annual salary.
- Hybrid working opportunity.
- 25 days holiday plus bank holidays.
- Company pension scheme.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT System Training and Support
Helpdesk Administrator employer: Biological Consulting Europe Ltd
Contact Detail:
Biological Consulting Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in helpdesk administration. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully handled difficult situations in previous roles. This will show that you can maintain professionalism under pressure, which is crucial for a Helpdesk Administrator.
✨Tip Number 3
Research Biological Consulting Europe Ltd. and their approach to facilities management. Understanding their values and operations will allow you to tailor your responses in interviews and demonstrate your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the role itself, which can be invaluable when preparing for your interview.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Facilities Management and administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and ability to manage helpdesk tasks. Mention specific examples of how you've successfully handled similar responsibilities in previous roles.
Highlight Relevant Skills: In your application, emphasise your effective time management, computer literacy, and ability to work under pressure. These are crucial for the Helpdesk Administrator role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Biological Consulting Europe Ltd
✨Showcase Your Helpdesk Experience
Make sure to highlight your previous experience in facilities management and helpdesk roles. Be prepared to discuss specific examples of how you've handled calls, managed documentation, and supported your team in past positions.
✨Demonstrate Excellent Communication Skills
Since the role requires a professional telephone manner and strong customer service skills, practice articulating your thoughts clearly. You might want to prepare for common questions about handling difficult customers or resolving issues over the phone.
✨Emphasise Time Management Abilities
The job involves juggling multiple tasks, so be ready to discuss how you prioritise your workload. Share examples of how you've effectively managed your time in previous roles, especially under pressure.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's processes, team dynamics, and opportunities for further training. This shows your genuine interest in the position and the organisation.
