Contracts and Invoicing Team Manager

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, are brilliantly creative, embrace differences, and we want you to help us in our mission.

About Escode: Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode's comprehensive services provide the necessary protection to safeguard investment in digital assets. As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets.

The Opportunity: The Contracts and Sales Invoicing Team Manager is responsible for overseeing and managing the day-to-day operations of the billing and customer operations team. The role ensures that new contracts, new business opportunities, and billing activities are completed accurately within the month to maximize company cash flow and meet monthly deadlines. Additionally, this role is crucial in driving operational efficiency, providing training, and maintaining strong relationships with internal departments and customers.

Key Accountabilities:

• Lead, coach, and motivate the billing and customer operations team, ensuring all team members are well-trained, efficient, and focused on achieving departmental goals.
• Provide training to the team as required to ensure effective team performance.
• Set clear objectives aligned with company goals and monitor performance regularly.
• Conduct regular one-on-one meetings with team members to review performance, coach, provide feedback, and discuss development opportunities.
• Organize team activities, ensure workloads are balanced, and handle escalations from the team.
• Ensure company procedures are followed.
• Act as the first main escalation point for queries.
• Identify and implement improvements in billing and contract setup and management processes.
• Liaise with internal account managers and key stakeholders to follow up on outstanding queries.
• Support with complex billing and contract setup queries.
• Liaise with external stakeholders at all levels, maintaining professional relationships.
• Adhere to all internal policies and procedures related to security best practices.
• Prepare and send monthly billing and contract reports to ensure all activities are completed.
• Contribute to month-end and year-end close processes, ensuring accurate billing, completion of all billing tasks, and new contract setup as per deadlines.
• Reconcile invoicing records with sales reports to ensure completeness and resolve issues.
• Assist in audit preparations by providing accurate accounts receivable records and supporting documentation.
• Help reduce invoicing errors by building long-term relationships and collaborating across departments to improve processes.

Key Competencies:

• Effective Communication: Clear and concise communication vital for customer interactions and maintaining relationships.
• Organizational Skills: Managing multiple tasks, maintaining accurate records, and meeting deadlines.
• Time Management: Prioritising tasks to prevent delays and meet deadlines.
• Team Management and Motivation: Leading, coaching, and motivating the team to achieve objectives.
• Functional and Technical Skills: Proven experience as a Contracts and Sales Invoicing Team Manager or similar role.
• Proficiency in MS Office and accounting software.
• Strong analytical skills and attention to detail.
• Excellent communication and customer service skills.
• Experience in the software escrow industry or related field (Desirable).
• Good understanding of customer contracts and financial regulations.
• Ability to work independently and as part of a team.

About Your Application: We review every application and will contact you if your skills and experience match our needs. If you don't hear from us within 10 days, please keep an eye on our career opportunities for other roles. If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and workplace flexibility. Please inform us if you require reasonable adjustments during the application process. Please note that this role involves mandatory pre-employment background checks, including BS7858 screening.