Community Engagement Officer

We’re looking for a talented individual to join our Centre Management Team as the Social Values Executive on a 12-month fixed-term contract. This is an exciting opportunity to play a pivotal role in a dynamic and fast-paced environment, leading the implementation of the Community Resilience Action Plan across our three shopping centres. If you’re ready to make a meaningful impact and be part of an innovative team, this role is for you!

Key objectives

• Assist the Social Value Manager in delivering the Community Resilience Action Plan (CRA Plan) across UK centres, overseeing charitable requests, coordinating community events, managing administrative tasks, and ensuring accurate reporting.

What you will be doing

• Social Value: Support the Social Value Manager (SVM) with the design and delivery of the Centre Community Resilience Action plans. Work collaboratively with departments across the URW business and contractors to support the delivery of the CRA plan and Social Value strategy. Organise volunteering activities for URW employees to participate in. Oversee the running of the charity desk in all locations, supporting local grassroots organisations, charities, and NGOs. Deliver the charity strategy for Croydon and lead the output to deliver the related centre charitable leases/licenses. Promote good governance practices and ensure all policies and standards associated with Social Value are put into practice, such as conducting compliance screening and updating legal agreements. Monitor and capture qualitative and quantitative data for community projects for reporting purposes.
• Communications: Act as Westfield representative in interactions with the local community and represent the interests of Westfield at external functions and/or committees. Maintain effective communications and respond promptly to local stakeholders, NGOs, and educational providers’ enquiries. Support networking activities with community and business leaders, institutions, and local authorities to ensure the centre gains a strategic advantage. Work with the marketing team to create and promote community activities across owned channels such as the Westfield website, social media, and digital screens. Support the communication of Social Value successes through internal and external channels to generate PR opportunities at local and trade levels. Ensure relevant stakeholders are briefed on all Social Value activities. Maintain effective relationships with the Development and Leasing teams, supporting development strategies and planning objectives. Work with relevant managing agents to deliver social value strategies for applicable centres. Proactively identify and communicate with external community and charity stakeholders to gain their support. Coordinate effectively with Business Support Managers.

What skills, experience, and knowledge will you need to be successful?

• Experience in working with and influencing internal and external stakeholders.
• Experience in delivering social value projects is preferred.
• Ability to build networks/partnerships and work collaboratively.
• Proficiency in Microsoft Office.
• Excellent organisation, prioritisation, and communication skills.
• Ability to meet tight deadlines and multitask across projects.
• Strong relationship-building skills across departments.
• Ability to deliver Social Value initiatives benefiting centres and communities.
• Experience in monitoring budgets and raising purchase orders.
• A passionate, organised, creative, and personable individual eager to have a positive community impact.

Who are we?

At Unibail-Rodamco-Westfield (URW), we develop and operate sustainable, premium, mixed-use real estate assets across Europe and the US. Driven by our purpose to Reinvent Being Together, we focus on urban regeneration and community connection. Our team of 2,000 professionals is dedicated to creating innovative spaces that redefine community interactions. Our flagship destinations are community hubs that foster social engagement. We empower employees through volunteering, DE&I programs, and ESG initiatives. URW leads in experiential entertainment, crafting memorable in-person and digital experiences to surprise and delight our customers. Within Northern Europe — covering the Netherlands, Denmark, Sweden, and the UK — we own and manage eight assets, including Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands, and Stadshart Amstelveen.

Why work for us:

We prioritize people development, offering training, leadership programs, and online learning resources. Our benefits include a pension scheme, bonuses, health and wellbeing support, medical and dental insurance, gym discounts, and health checks. Our purpose is to Reinvent Being Together, reimagining how communities connect and socialize in meaningful ways. URW promotes diversity and equal opportunity, respecting individual differences and providing accommodations for applicants with disabilities. We evaluate all applications fairly and without discrimination. Join us and be part of a team making a real difference in your communities!