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- Tasks: Lead a team to deliver top-notch housing services and manage complex cases.
- Company: Join a local authority committed to enhancing community living in West Somerset.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive work environment.
- Why this job: Make a real impact in housing while developing your leadership skills.
- Qualifications: Must have recent line management experience and knowledge of housing legislation.
- Other info: Opportunity for professional growth with a friendly team atmosphere.
The predicted salary is between 39000 - 65000 £ per year.
We are proud to be partnering with a local authority, who are looking to appoint a Senior Housing Officer on a 6-month temporary contract. This will be a full-time position based in West Somerset, with hybrid working (2/3 days home working) and an hourly rate of £26.00 per hour via an umbrella company.
The ideal candidate will have extensive line management experience and ideally have experience going to court on behalf of the local authority. Duties will include (but are not limited to):
- Oversee a team of 8 Estates Officers and 2 ASB Officers who ensure a tenant-focused service across a wide geographical patch.
- Collaborate with the senior management team to develop strategies and policies for the housing team.
- Ensure that customer satisfaction is a high priority at all times and that any services delivered prove value for money.
- Conduct one-to-one appraisals, set KPIs for staff, and conduct training when required, completing disciplinaries when necessary.
- Use outstanding knowledge of housing-based legislation to make everyday decisions surrounding the management of the patch and advise on policy and procedure.
- Ensure that the team details the terms of tenancy agreements upon sign-up and that tenants understand what constitutes a breach of tenancy.
- Take responsibility for complex cases, handling tenancy breaches and injunctions.
- Attend court on behalf of the organization, particularly on rent-arrears based cases.
- Monitor financial budgets, new policies, letters, and communications for the team and ensure that all spending fits within this.
- Develop and liaise with external and internal agencies and stakeholders.
Working hours: 37 hours per week, Monday – Friday, 9am-5pm. Please note that you require recent experience to apply for this role.
Senior Housing Officer employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing legislation and policies relevant to West Somerset. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role and its responsibilities.
✨Tip Number 2
Network with current or former housing officers in the area. They can provide insights into the challenges faced in the role and may even offer tips on how to stand out during the selection process.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle complex cases, manage a team, or deal with tenancy breaches, as these are key aspects of the job.
✨Tip Number 4
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed a team or implemented strategies that improved service delivery. This will highlight your suitability for overseeing the Estates and ASB Officers.
We think you need these skills to ace Senior Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your line management experience and any relevant court experience. Use specific examples that demonstrate your ability to oversee teams and handle complex cases.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the local authority. Discuss how your skills align with the responsibilities listed in the job description, particularly your knowledge of housing legislation and customer satisfaction.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed teams or dealt with tenancy issues. Mention any specific achievements, such as successful court appearances or improvements in team performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Showcase Your Management Experience
As a Senior Housing Officer, you'll be overseeing a team. Be prepared to discuss your previous line management experience, including how you've successfully led teams, conducted appraisals, and handled disciplinary actions.
✨Demonstrate Knowledge of Housing Legislation
Familiarise yourself with current housing legislation and be ready to discuss how it impacts your decision-making. Highlight any specific cases where your knowledge has helped resolve issues or improve processes.
✨Prepare for Court Scenarios
Since attending court on behalf of the local authority is part of the role, think about your experiences in similar situations. Be ready to explain how you approached these cases and what outcomes you achieved.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Prepare examples of how you've prioritised tenant needs in the past, and be ready to discuss strategies you would implement to ensure high levels of service delivery.
