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For Companies At a Glance
- Tasks: Engage with customers, manage service experiences, and resolve issues effectively.
- Company: Join Toyota, the world's #1 car brand, known for innovation and excellence.
- Benefits: Enjoy a competitive salary, bonuses, career progression, and a staff car scheme.
- Why this job: Be part of an award-winning team that values diversity and personal growth.
- Qualifications: Previous customer service experience is essential; strong organisational and people skills required.
- Other info: Fast-track your application to connect directly with the Hiring Manager.
The predicted salary is between 25000 - 32000 £ per year.
Ready for a career with Toyota? Exciting new opportunity for a Customer Service Advisor to join our award-winning team. We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice. We love diversity and welcome applications from backgrounds including Sales, Retail, Hospitality & Customer Service. If that sounds like you, keep reading. Your future starts here.
The Customer Service Advisor Role: Customers will spend more time with the service department than sales during the life cycle of their vehicle. Because of this, working as a Customer Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved. As a Customer Service Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.
- Being a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians
- Connecting with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
- Providing accurate and consistent estimates
- Scheduling work to meet customer requirements
- Tracking and reporting issues that could affect customer satisfaction or team targets
- Encouraging the sale of Toyota parts and accessories whenever possible
- Ensuring that opportunities to connect with the customer are not missed by other teams
- Connecting personally with customers following service or repairs to ensure total resolution and customer satisfaction
About you:
- Previous experience within customer service is essential
- Extremely organised, with great attention to detail
- Flexible, proactive and hard-working
- Strong people skills – you’re approachable and enjoy assisting colleagues
- Thrive in a busy, high-pressure environment.
- Good IT skills (MS Word, PowerPoint and Excel)
Interested? Apply here for a fast-track path to the Hiring Manager.
Customer Service Advisor - Career Development. Toyota employer: Lexus
Contact Detail:
Lexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Career Development. Toyota
✨Tip Number 1
Familiarise yourself with Toyota's brand values and customer service philosophy. Understanding what makes Toyota a leader in customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Toyota or the RRG Group. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous customer service roles that demonstrate your problem-solving skills and ability to manage customer expectations effectively.
✨Tip Number 4
Showcase your organisational skills by being punctual and well-prepared for any interviews or assessments. This reflects the attention to detail that is crucial for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor - Career Development. Toyota
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or any related fields. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working with Toyota. Mention specific experiences that align with the responsibilities of the Customer Service Advisor role.
Showcase Your Skills: Emphasise your organisational skills, attention to detail, and ability to thrive in high-pressure environments. Provide examples of how you've successfully managed customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Lexus
✨Research Toyota's Values
Before your interview, take some time to understand Toyota's core values and mission. This will help you align your answers with what the company stands for, showing that you're not just interested in the role but also in being part of their culture.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll need to handle various customer situations. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to discuss these scenarios during the interview.
✨Showcase Your Organisational Skills
The job requires strong organisational skills. Be prepared to discuss how you manage your time and tasks effectively, especially in a busy environment. You might want to share specific tools or methods you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and helps you learn more about the team dynamics and growth opportunities within Toyota.
