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For Companies At a Glance
- Tasks: Maintain, service, and repair equipment while providing excellent customer service.
- Company: Kalmar leads in sustainable material handling equipment and services globally.
- Benefits: Enjoy tailored training, competitive pay, 25 days holiday, and a contributory pension scheme.
- Why this job: Join a collaborative team that values your growth and offers future-proof skills development.
- Qualifications: Mechanical/Electrical Engineering qualifications and experience with heavy plant equipment required.
- Other info: Access to a fully equipped mobile workshop and private use of a company vehicle.
The predicted salary is between 30000 - 42000 £ per year.
Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. We are looking for a Field Service Engineer in the Harlow/Essex area to be responsible for maintaining, servicing, and repairing Kalmar and third-party equipment. In this role, you will be providing a good level of customer service through product knowledge and customer interaction.
Main tasks and responsibilities:
- Complete all service, repair, warranty, and inspection jobs allocated daily, to a high-quality standard.
- Build strong rapport and relationships with customers, through professional behaviour and a customer-focused mindset.
- Respond to routine enquiries from customers about the technical aspects of the organisation's products and services.
- Troubleshoot, investigate, and resolve standard technical problems that arise, ensuring ongoing customer satisfaction.
- Develop skills and knowledge of the organisation's products and service.
- Comply with all legal and company standards, such as the code of conduct and H&S practices.
What you'll need to succeed:
- Strong problem solver, with a customer-focused approach.
- Good verbal and written communication skills.
- Quality-oriented, experienced, flexible, and adaptable.
- Self-motivated and able to work as part of a team with enthusiasm and drive.
- Mechanical/Electrical Engineering qualifications.
- Experienced multi-skilled engineering experience with heavy plant equipment and working with hydraulic systems.
- Able to read and follow electrical wiring diagrams.
- Fault find and diagnostics of CANBUS systems, as well as electrical fault finding.
- Good IT literacy, numeracy, and analytical skills.
You will be part of:
We believe in our people, as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away, no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team:
- Tailored training plan on safety, Kalmar products, electrical systems and OEM engines and transmissions (e.g., Volvo, AGCO, Cummins & Dana).
- High spec latest generation fully equipped mobile workshop.
- Regular team meetings and dinners.
- Employee-specific performance and personal development plan to facilitate progression.
- Competitive package and employee benefits.
- Working for the manufacturer you will have access to full technical and R&D support.
- Future-proofing your skills as technology develops.
- 25 days holiday plus bank holidays, with an annual opportunity to buy/sell holiday.
- Contributory pension scheme which is salary sacrificed.
- Overtime is payable Monday to Saturday x 1.5 and Sunday x 2.
- Private use of company vehicle if desired, subject to tax.
- 4 x Life Assurance.
- Workplace Bike Scheme.
- Wider Tech - Spread the cost of purchasing technology.
- Save on the High Street with discounts.
Interested to join?
If you are excited about this opportunity, please submit your application now!
Field Service Engineer - Harlow/Essex Area employer: Kalmar
Contact Detail:
Kalmar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Harlow/Essex Area
✨Tip Number 1
Familiarise yourself with Kalmar's products and services. Understanding their equipment and the specific technologies they use, such as hydraulic systems and CANBUS, will help you stand out during interviews and discussions.
✨Tip Number 2
Highlight your problem-solving skills and customer service experience. Be prepared to share examples of how you've successfully resolved technical issues in the past while maintaining a positive relationship with customers.
✨Tip Number 3
Network with current or former employees of Kalmar. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential technical assessments. Brush up on your mechanical and electrical engineering knowledge, especially regarding heavy plant equipment, to demonstrate your expertise and confidence in the field.
We think you need these skills to ace Field Service Engineer - Harlow/Essex Area
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Engineer at Kalmar. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your relevant experience in mechanical and electrical engineering, especially with heavy plant equipment and hydraulic systems. Make sure to include specific examples of how you've solved problems and provided excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your problem-solving skills and customer-focused approach, and explain why you would be a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kalmar
✨Showcase Your Technical Skills
Make sure to highlight your mechanical and electrical engineering qualifications during the interview. Be prepared to discuss your experience with heavy plant equipment, hydraulic systems, and fault finding, especially with CANBUS systems.
✨Demonstrate Customer-Focused Mindset
Since this role involves a lot of customer interaction, emphasise your ability to build rapport and provide excellent customer service. Share examples of how you've successfully resolved customer issues in the past.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific technical problems you’ve encountered and how you solved them. Prepare a few scenarios that showcase your problem-solving skills and adaptability in challenging situations.
✨Familiarise Yourself with Kalmar Products
Research Kalmar’s products and services before the interview. Understanding their offerings will not only show your interest in the company but also help you answer questions more effectively and demonstrate your commitment to the role.
